STR Operations Manager — Luxury Short-Term Rentals Florida Portfolio (Remote, Camera-On Shift)

Bijou Getaways is a curated luxury short-term rental company with properties across six markets — Maui, St. John USVI, Napa Valley, Miami, Paris, and the South of France. We are owner-operators: these are our properties, and we manage them with the same standards we'd apply to our own home.

Our team is fully remote, Mexico-based, and built around one operating principle: own the outcome, don't wait for instructions.

We are expanding into a new Florida market — 8 luxury units — and we are hiring one person to own it completely.

This is not a task description. These are the outcomes you will be held to:

1. Guest rating ≥4.85 across all 8 units on all OTA platforms — no single unit below 4.7 — sustained for the full year
2. Zero unresolved maintenance items older than 72 hours — tracked in Monday.com, documented, closed
3. Zero HOA violations or compliance gaps — all CC&R requirements met proactively, never reactively
4. Zero "dirty property" or "maintenance failure" guest complaints in the second half of Year 1
5. Weekly operational scorecard delivered every Monday by 9am — without being asked, without exception, every week

If you read those five outcomes and immediately start thinking about how you'd achieve them — this role is for you. If you read them and start thinking about what support you'd need — it isn't.

You will be the single point of accountability for 8 luxury STR units in Florida. You own guest experience, property operations, maintenance coordination, and HOA management — completely, without handholding.

The defining trait of this role is not any single skill. It is resourcefulness under pressure. When something breaks at 11pm and the vendor isn't answering, you don't escalate — you find another vendor, you solve the problem, and you document what you did. When the HOA sends a violation notice, you don't ask what to do — you read the CC&Rs, you respond, you fix it, and you close the ticket. When a contractor does substandard work, you don't accept it — you hold them to the standard, you get it redone, and you find a better contractor for next time.

You are not a coordinator. You are not a task-executor. You are a problem-solver who happens to manage property.

• Hours: 7:00 AM – 4:00 PM Pacific Time, 5 days per week (1-hour break)
• Days off: 2 weekdays rotating
• Camera on: Full shift via Zoom — you are present and visible at all times
• Screen monitoring: Time Doctor — standard for all remote team members
• Location: Mexico with stable, dedicated internet — not shared, not mobile data

• First-response to all guest inquiries and escalations within 5 minutes during shift hours
• Pre-arrival coordination, welcome communications, special requests
• Post-stay follow-up and review management
• Guest issue resolution — you find the solution, you do not pass it up

This section is the core of the role. Read it carefully.

• Own the full maintenance lifecycle: identify the issue, assess severity, dispatch the right vendor, set the expectation, verify completion, close the ticket — every time, no exceptions
• Manage difficult contractors: not every vendor does the job right the first time. You know how to hold them accountable without burning the relationship — firm, documented, and results-focused. If they fail twice, you have a replacement ready
• Read and interpret repair scopes: you understand what a plumber, electrician, HVAC technician, or handyman is proposing, whether the price is reasonable, and whether the work was done correctly — you don't need an expert to tell you
• Remote property inspection: Ring cameras, photo verification, video walkthroughs — you catch issues before guests arrive and before they become expensive
• Emergency response: leak, HVAC failure, electrical issue, pest — you know the priority order, you have the vendor contacts ready, and you act immediately without waiting for approval on standard repairs
• Preventive maintenance: seasonal checks, appliance servicing, pool maintenance, exterior upkeep — scheduled, tracked, never missed
• Vendor accountability: every vendor gets a clear scope, a deadline, and a quality standard before the job starts. Every completed job gets verified before the invoice is approved
• Nothing stays open beyond 72 hours without a documented reason in Monday.com

• Primary liaison between Bijou Getaways and the Florida HOA — you own this relationship completely
• Read, interpret, and apply CC&Rs, bylaws, and rental restrictions — you can open a governing document and know what it means operationally without help
• Monitor all HOA communications: notices, violations, meeting agendas, board decisions — nothing missed, nothing delayed
• Resolve violations proactively — you identify potential compliance gaps before the HOA does
• Coordinate all HOA-required services: landscaping standards, exterior maintenance, pest control, pool compliance, inspections
• Manage HOA fee tracking, dues payments, and special assessments — documented, never late
• Navigate rental approval processes for new guests where required
• Maintain complete HOA compliance records for every unit — current, accessible, auditable

• QC every single cleaning turnover — photos and video verified against checklist before every check-in, no exceptions
• Hold cleaning teams accountable to standard: timing, supplies, documentation
• Manage supply chain for all 8 units — linens, consumables, welcome amenities — always stocked
  

• Own the Monday.com board for this market — every task, every open item, every deadline, every contractor commitment tracked
• Weekly operational scorecard delivered Monday 9am — no reminder needed
• Flag issues before they become problems — the CEO never discovers something you already knew
  

All required. If you cannot confirm each one specifically, do not apply.

STR Operations

• Personally managed STR listings on Airbnb, VRBO, Expedia, or Booking.com — pricing, calendar, guest comms, and cleaning coordination — for at least 3 listings simultaneously

Maintenance & Repairs

• Expert-level residential maintenance management — you have diagnosed issues remotely, dispatched vendors, set quality expectations, verified completed work, and rejected substandard repairs
• Experience managing difficult or unreliable contractors — you know how to get the job done right without burning bridges, and you know when to find someone new

HOA Management

• Genuine HOA management experience — you have read CC&Rs, managed violations, coordinated compliance, and owned the HOA relationship for a residential property
• If you have never personally managed an HOA, do not apply — this is not a learnable-on-the-job requirement for this role

Problem-Solving & Resourcefulness

• Documented pattern of solving problems independently — you do not escalate standard operational problems, you solve them and report the resolution
• When a vendor fails, a system breaks, or a guest has an emergency outside business hours — you find a way, not an excuse

Systems & Tools

• Fluent Monday.com usage — you have run boards, maintained hygiene, and tracked team accountability without supervision
• Strong spoken and written English — guest calls, vendor negotiations, HOA communications

Schedule & Setup

• Available 7:00 AM – 4:00 PM Pacific Time, 5 days per week
• Camera-on and Time Doctor screen monitoring — no exceptions
• Located in Mexico with dedicated, stable internet connection
• $1,000–$1,500/month base works for your current situation
  

• Experience with Guesty, Hostaway, or any professional PMS
• Practical use of AI tools (Claude, ChatGPT, Make.com) to build or automate workflows
• Experience managing remote cleaning and maintenance teams across multiple units simultaneously
• Background combining STR operations with long-term residential property management
  

• Base: $1,000–$1,500 USD/month (independent contractor)
• Performance bonus: Guest ratings, expense management, direct booking performance
• Direct booking commission: 10% of any new guest booking you source (not return guests, not OTA conversions)
• 13th month: Annual holiday bonus at year-end
• Top performer recognition: Monthly spin-the-wheel — up to $500 or extra days off

The base is the floor. Performance is rewarded directly and significantly.

Based on what we've learned hiring for this type of role — these are the real disqualifiers:

• Your property management experience is in hotels, commercial real estate, industrial facilities, or corporate housing — not STR listings on OTA platforms
• You have been "involved with" maintenance but you've never been the person who owns the ticket from identification to verified closure
• You know HOAs exist but have never read a CC&R, managed a violation, or owned a compliance relationship for a residential property
• When a contractor does poor work, your instinct is to report it up rather than hold them to the standard yourself
• When something breaks at 11pm and the vendor isn't answering, your first move is to send a message and wait — not to find the solution
• You are currently running consulting clients, a side business, or freelance work that requires significant weekday hours
• Your five-year plan is to run your own business or use this role as a learning platform for something else — we are not a training ground, we are a place to build a career
• You describe AI tools you "use" but cannot point to a workflow you built that other people depend on
• You need daily check-ins, task lists, or management presence to stay on track

We measure three things:

1. Guest outcomes — ratings, response time, complaint rate
2. Property outcomes — maintenance close rate, HOA compliance, cleaning QC pass rate
3. Systems outcomes — Monday.com board hygiene, scorecard delivery, zero surprises to leadership