Fraud Analyst (Santiago de Querétaro)

Fraud Analyst

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

Responsibilities

• Review independently queued transactions and decide based on risk rules and good judgement.
• Conduct extensive research to identify valid or fraudulent transactions.
• High emphasis on answering inbound calls and assisting customers with their questions regarding their online transactions. This includes why a transaction was canceled, when funds will be returned, determining if the customer was involved in a scam, etc.
• Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, financial data, third party data providers, and online methods.
• May analyze fraudulent account behavior/transactions to determine root cause of losses and mitigate these wherever possible.
• Perform analysis on customer accounts to identify false positives, potential fraudulent rings, and report this for further review.
• Work with peers and Management to communicate fraud trends and share best practices, ideas, and information.
• Provide feedback regularly on the effectiveness and soundness of the department's policies and procedures to Management.
• Perform other duties as assigned depending on the department's needs.

Qualifications

• Must have excellent verbal and written English skills.
• Associate degree required (Bachelor’s a plus) or work-related experience.
• Degree in Criminal Justice field is a plus as is a strong desire to build a career in the fraud industry.
• Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus.
• Must be able to handle incoming customer calls promptly.
• Ability to multitask and prioritize deliverables.
• Solid analytical, interpretive, and problem-solving skills.
• Ability to manage parallel tasks and accurately document resolutions.
• Must be able to meet strict deadlines.
• Must possess strong internet research skills along with the ability to navigate multiple systems at once.
• Strong understanding of customer needs.
• Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.
• Willingness to be an integral part of a highly functional team.
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook.
• Must be able to work weekends and holidays (and possibly occasional evenings) when needed.
• This is an hourly position with opportunities for overtime.
• Familiarity with Cisco Telephony System and Zendesk or any other CRM Platform is a plus.

Perks & Benefits

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.