Senior Technical Support Engineer - Financial (Zapopan)

If you are a highly analytical, articulate problem solver who thrives in a collaborative team environment, we want to hear from you! As a team member, you will:

• Work directly with customers to understand and resolve their issues.
• Document the progress of product solutions in our service request system.
• Play a key role in defining and shaping technologies and processes to enhance our support delivery in the SaaS space.

This is a fantastic opportunity to learn and utilize cutting‑edge technologies such as SR automation and other proactive initiatives. Help us achieve our goal of providing best‑in‑class support and make a real impact on our customer experience.

Career Level - IC3

What you will do

• Providing real time responses to customer inquiries.
• Interact with our customers via the telephone, web and other electronic channels.
• Become a skilled engineer by working with a wide range of Oracle Financial Analytics products.
• Research re‑create and test issues.
• Build knowledge notes for resolved issues.
• Act as a team member that contributes to solutions and customer happiness.
• Adapt to a fast paced and changing technical environment.
• Manage your time to effectively address all your customer’s needs.
• Assist in providing regional coverage for Financial Services and Insurance products.
• Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams.
• Work with other lines of business in the General Business Units to develop SaaS solutions.
• Participate on various projects and initiative to support business processes.

Qualifications & Skills

• Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience.
• Rich experience in decoding and analyzing code snippets written in Java, JSP, OJET.
• Experience working on OFSAA Products either in Development, QA, Support or Implementation projects.
• Experience with Database backup and restoration activities (Oracle).
• Knowledge of SQL and PLSQL.
• Proficient understanding of UNIX (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script.
• Familiar with batch processing logic and concepts.
• Ability to multi‑task and work on many client issues at once.
• Ability to grasp new and/or unfamiliar technologies quickly.
• Understanding of Virtualization Technologies.
• Understanding of Cloud services.
• Excellent verbal and written communication skills in English.

What we will offer you

• A competitive salary with exciting benefits.
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities.
• Core benefits such as life insurance, and access to retirement planning.
• An inclusive culture that celebrates what makes you unique.

Disclaimer

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.