Digital Accessibility Remediation Manager (Xico) (Valle de Chalco Solidaridad)

Will ensure regular and efficient remediation of all US-based Drupal websites, as per predetermined criteria. This role involves coordinating with audit teams, assessing audit reports, and collaborating with internal teams for effective response to violations.

Familiarity with WCAG guidelines, design systems, content management systems and a background in the pharmaceutical industry is crucial for this role.

Location

Mexico City (Hybrid)

Key Responsibilities

• Oversee regular audits of US Drupal websites, ensuring they are conducted based on defined criteria.
• Collaborate and work closely with auditors for the efficient execution of audits.
• Review and assess audit reports and conduct and coordinate the triage process.
• Ensure awareness across all team leads of audit violations.
• Alert stakeholders appropriately, based on defined processes, about content-related violations to ensure integration into existing website creation/update plans.
• Flag sites with violations that do not have existing plans and advocate for the development of an appropriate approach.
• Track the resolution of audit violations and report back progress via the defined platform.

Education

• Bachelor in Administration, Finances, Information Technology or related.
• Advanced English proficiency.

Experience

• Proven experience in the pharmaceutical industry is essential.
• Experience in working with cross‑functional teams.

Skills

• Understanding of content management systems, preferably Drupal.
• Moderate knowledge of WCAG and passion for accessibility.
• Excellent analytical skills and the ability to guide crucial decision‑making processes.
• Strong collaboration, communication, and organizational skills.

Background

• Background in audit coordination, website management, or compliance preferred.
• Demonstrated ability to thrive in a high‑paced environment, managing multiple projects and meeting strict deadlines.
• Project management certification is a plus.
• Familiarity with and adaptability to new‑generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.