Snr Professional Services Mgr (German speaker), Amazon Business Professional Services

Snr Professional Services Mgr (German speaker), Amazon Business Professional Services

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfill its stated ambition of being earth’s most Customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer. Our mission is to become the most known and trusted B2B Solutions Provider for organizations of all sizes across the world by leveraging technology to simplify, innovate, and enable responsible procurement. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key European market-segments: Germany, UK, France, Italy, and Spain. As we continue to grow, we are recruiting the best to innovate and drive value for our B2B customers.

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We focus on building solutions that enable business customers to rethink current strategies, tools, and processes for Purchasing and innovate to be fit for the future. Our Customers include individual professionals, small businesses, and large institutions. Our business Customers have different needs than Amazon retail/consumer Customers, and we reinvent everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.

To support our business growth, we are looking for a Senior / Professional Services Project Manager for a full-time (40 hours/week) individual contributor position. You will work with high potential Customers with the most complex requirements within Amazon Business solutions, helping them achieve their business goals for Procurement, Finance, and Digitalisation by utilizing Amazon Business. You will lead large-scale projects to analyze, define, and implement innovative solutions for our B2B customers. You will also work closely with internal Amazon Business and Amazon teams to respond to and address Customer needs and requirements, including Sales, Product Management, Category Management, Solutions Architects, and Amazon Business Leadership to drive and prioritize solutions for Amazon Business Customers. You need to excel at project management, be able to coordinate a large number of stakeholders, influence without authority, plan, organize, and manage all phases of a project (including project scoping, issue handling, risk management, escalation, and change management). You will enjoy problem-solving on behalf of Customers, have experience in working with senior stakeholders, and a proven track record of meeting and exceeding project/programme goals and customer spend expectations.

Key Responsibilities

1. Assess current purchasing processes for customers, evaluating opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance.
2. Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions.
3. Define requirements and scope project for utilizing AB solutions.
4. Oversee programme execution including resource requests, project scheduling, and timely delivery.
5. Provide timely, clear, and concise communications to Customer and Amazon Business Leadership where required.
6. Assess project risks, anticipate challenges, and manage timely escalations when necessary.
7. Focus on automating service needs for Customers and on more complex engagements, work with Product Management and Technical teams to develop solutions that increase customer adoption.
8. Ensure each launch prepares the Customer to achieve their targets and adopt Amazon Business as planned, including feature adoption and spend.
9. Relay market needs and requirements back to internal Amazon teams including Product Management, Technical, and Category Management teams.

BASIC QUALIFICATIONS

• Experience positioning and selling innovative solutions to new and existing customers and market segments.
• Experience with Microsoft Office products and applications.
• Experience with sales CRM tools such as Salesforce or similar software.
• Bachelor's degree or equivalent.
• Ability to lead customer-facing engagements in German.

PREFERRED QUALIFICATIONS

• Knowledge of procurement and source to pay processes and solutions or equivalent experience.
• Experience identifying trends and needs to improve an already closed large-scale technology deal.
• Experience in B2B or enterprise sales with a focus on hunting new business.
• +C1 proficiency in German, French, Italian, or Spanish.

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