Manager- Human Resources, Mexico (Guadalajara)

We are looking for an experienced Human Resources Manager to assist with our fast‑growing offices in Guadalajara, Mexico. Our company is US‑based, with over 30 years of experience in the hospitality, travel, and vacation ownership industries. As we expand our presence in Mexico, we are dedicated to fostering a work environment that values our employees and promotes their growth and development. We believe that our success is driven by the talent and dedication of our team members, and we are committed to providing them with opportunities for advancement and a rewarding career. We also offer excellent travel benefits, allowing our employees to explore new destinations and cultures. Join us as we continue to grow and make a difference in the lives of our employees and the communities we serve.

Position Summary

The Human Resources Manager reports to the Vice President of Human Resources and is responsible for performing a variety of human resources professional tasks in the following functional areas: The Human Resources Manager will play a pivotal role in fostering a positive and inclusive work environment, managing payroll, onboarding and offboarding, employee relations, and supporting overall HR functions. This position is based in our Guadalajara, Mexico, call center and requires close collaboration with the Director of Call Center Operations.

Essential Functions

Payroll

• Manage end‑to‑end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.
• Collaborate with payroll providers to ensure timely and accurate payroll processing.
• Prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state, and local regulations.
• Review, investigate, and respond to information requests from labor and fiscal authorities.

Employee Relations

• Implement policies and procedures to foster a positive, healthy, and inclusive workplace culture.
• Review and update the company’s internal work regulations and supervise compliance.
• Handle employee relations matters, conduct investigations, and address conflicts.
• Coordinate, review, and issue progressive discipline actions with managers and labor attorneys.
• Coordinate employee recognition activities.

Human Resources Compliance

• Ensure compliance with local labor and fiscal laws and regulations.
• Keep abreast of changes in employment legislation and update policies accordingly.
• Work closely with the VP of HR and labor attorneys to address HR‑related legal matters.
• Maintain and update personnel files with all required legal, fiscal, and personal documentation, including employment contracts.

Performance Management

• Develop and implement performance management processes.
• Provide guidance to managers on performance improvement plans.
• Conduct regular performance reviews and contribute to employee development plans.

Training and Development

• Identify training needs and develop training programs for employees.
• Facilitate training sessions on various topics and professional development.
• Monitor and track employee development and training progress.
• Ensure compliance with annual training requirements established by law.

Compensation and Benefits

• Administer compensation and benefits programs in compliance with fiscal regulations, including grocery vouchers, life insurance, profit sharing, employee vacations, and other paid time off.
• Stay updated on market trends to ensure competitive compensation packages.
• Work with external vendors to manage employee benefits.

Talent Acquisition

• Develop and implement effective recruitment strategies to attract top talent.
• Collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.

Workers Union

Manage the company’s relationship with the workers' union.

Other Duties

This job description does not state or imply that these are the only duties to be performed by the employee. It is not intended to provide a detailed or step‑by‑step account of every procedure or task. The incumbent is expected to perform any other duties necessary for the effective operation of the department.

Work Environment

This position is conducted in an office environment, with a moderate noise level. Travel will be required to receive training, attend meetings, and develop relationships with other professionals. Evening and weekend work may be necessary based on workload.

Travel

Travel is required for training, meetings, and relationship building with other professionals; evening and weekend work may be necessary based on workload.

Required Education and Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Bilingual (English and Spanish).
• Experience in hospitality, preferably in a call center environment.
• In‑depth knowledge of Mexican labor laws and regulations.
• Minimum of 3 years of experience as a Human Resources Manager.
• HRIS system experience.
• Strong ability to exercise a high degree of discretion and con