Soporte Técnico en Sitio

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at .

IMPORTANTE:

Overview:

Join Xerox in an onsite Technical Support role supporting print and document management operations at our customer location in Cuautitlán Izcalli. This position is responsible for incident resolution, user support, equipment maintenance, and service reporting, helping ensure operational continuity and compliance with established service levels.

Why Join This Team?

• Be part of a team focused on delivering exceptional customer service
• Gain experience in technical support and print equipment maintenance
• Contribute to the success of a dynamic operational environment
• Collaborate with Xerox and customer teams to deliver service excellence
• Access opportunities for learning and professional development

What You Will Do:

• Respond to onsite incidents and service requests from end users
• Perform routine site walkthroughs and inspections of assigned equipment
• Prepare Excel reports related to incident resolution and SLA performance
• Perform preventive and corrective maintenance on Lexmark multifunction devices, including maintenance kit installations
• Manage consumable requests, inventory control, and return processes for assigned equipment

What You Need to Succeed:

• Experience providing technical support and incident resolution for end users
• Knowledge of preventive and corrective maintenance for multifunction devices
• Ability to diagnose and resolve technical issues related to printing equipment
• Proficiency with Microsoft Office for reporting and performance tracking
• Strong organizational, communication, and customer service skills

How We Set You Up for Success:

• Training and support to help you succeed in your role
• Exposure to service management processes and SLA-driven environments
• Opportunities to strengthen technical and customer support capabilities
• A collaborative work environment focused on continuous improvement
• Support from experienced professionals dedicated to service excellence

Location:

Work Schedule:

• Monday through Friday
• 8:00 a.m. to 6:00 p.m.