OSS - IT Support Specialist Day Shift

About Us

• At Hitachi Energy, we foster a culture of innovation and inclusion.

  Job Description:

  The Opportunity

  Are you passionate about hands‑on IT support and ready to make a real impact in a fast‑paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer‑focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico .

  This Day shift role (Monday–Friday, 7:20AM–4:56 PM) offers the chance to be the face of IT, solving real‑world tech challenges and ensuring smooth operations for our on‑site users.

  You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make an Impact

• Deliver ready‑to‑use computers and provide desk‑side support to users.
• Troubleshoot hardware and software issues requiring physical intervention.
• Guide users through self‑service tools and provide ad‑hoc training.
• Manage inventory and update asset records in CMDB.
• Coordinate logistics for device shipments and warranty cases.
• Support IT equipment in meeting rooms and collaboration areas.
• Host and assist third‑party technicians on‑site.
• Monitor computer rooms for optimal functionality and compliance.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Formal education or apprenticeship in IT from an accredited institution.
• Minimum 2 years of professional experience in IT support.
• Fluent in Spanish and English, with strong communication skills - (English level C1 or above).
• Proactive, solution‑oriented, and able to work independently.
• Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.
• Legal authorization to work in Mexico (no visa sponsorship available).

More About Us

• At Hitachi Energy, we foster a culture of innovation and inclusion.
• You’ll have opportunities to grow your skills and advance your career.
• Join a team that’s powering a sustainable energy future.

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