Junior/Middle Client Support Specialist ID73386

Junior/Middle Client Support Specialist ID73386

Full time | AgileEngine | Mexico

Posted On 06/25/2026

Job Information

City León de los Aldama

State/Province Guanajuato

37000

IT Services

Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Client Support Specialist to deliver outstanding support to assessment clients of a higher education SaaS platform, primarily through email and ticketing with occasional virtual conferencing. You will develop expert-level knowledge of the platform to efficiently resolve client issues, maintain accurate support records, and serve as a client advocate in cross-functional escalations. The role is ideal for someone with SaaS, higher education, or EdTech experience who thrives in a fast-paced, self-directed environment.

WHAT YOU WILL DO

• Deliver outstanding support to assessment clients through email, ticket updates, and virtual conferencing.
• Create and maintain strong client relationships.
• Gain expert-level knowledge of the assessment platform to efficiently and effectively solve client problems.
• Create and maintain accurate records of client interactions through the support platform.
• Evaluate, recommend, and test platform changes to improve client adoption and satisfaction.
• Collaborate with cross-functional teams on escalated requests and serve as a client advocate.

MUST HAVES

• Bachelor’s degree from an accredited institution.
• 1+ years of experience in a similar support role.
• Previous experience in a SaaS company, higher education, or EdTech.
• Energetic and eager to take initiative in a fast-paced and changing environment.
• Strong interpersonal, verbal, written communication, and time management skills.
• Ability to quickly gain expertise with complex technology.
• Ability to interact and work effectively with multiple team members.
• Ability to initiate and complete tasks independently without close supervision.
• Ability to prioritize multiple tasks without compromising quality.

NICE TO HAVES

• Inquisitive attitude and strong research skills.
• Prior experience in a start-up environment.
• Analytical mindset and ability to think on the fly.
• Experience with tools such as Excel, PowerPoint, Google Workspace, Jira, and search engine navigation.

PERKS AND BENEFITS

• Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation : USD-based pay with education, fitness, and team activity budgets.
• Exciting projects : Modern solutions with Fortune 500 and top product companies.
• Flextime : Flexible schedule with remote and office options.