Senior Help Desk Technician ID70746

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Site Reliability Engineer to maintain operational resilience and 24/7 stability across a multi-cloud security program spanning Azure, AWS, and GCP. You will engineer automated security guardrails using Terraform, design and optimize enterprise CI/CD pipelines for continuous ASPM ingestion, and act on CSPM telemetry using Wiz to secure cloud workloads under Zero Trust and federated IAM principles. The role requires deep compliance experience in PCI-DSS or SOC2 environments.

WHAT YOU WILL DO

- Scale and maintain the ability to drive operational stability across multi-cloud environments (Azure, AWS, GCP);

- Engineer unified security policies and configuration baselines using IaC (Terraform) to prevent misconfigurations;

- Design, maintain, and optimize enterprise CI/CD pipelines to support continuous ASPM ingestion and deployment;

- Act on continuous monitoring alerts, utilizing Cloud Security Posture Management (CSPM) tools like Wiz to secure workloads.

MUST HAVES

- You must be authorized to work for ANY employer in the US (e.g., Green card holders, TN visa holders, GC EAD, H4 EAD, U4U with EAD), as we are unable to sponsor or take over employment visa sponsorship at this time;

- 5+ years of experience;

- In-depth architectural expertise in multi-cloud defense , federated IAM , and zero-trust principles ; fully autonomous; drives the architecture of complex automated runbooks and mentors Middle-level SREs;

- Extensive experience deploying and tuning APIs from modern CNAPP/CSPM platforms , specifically Wiz ;

- Prior experience building platforms subject to strict financial compliance standards ( PCI-DSS , SOC2);

- Upper-intermediate English level.

PERKS AND BENEFITS

- Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation : USD-based pay with education, fitness, and team activity budgets.

- Exciting projects : Modern solutions with Fortune 500 and top product companies.

- Flextime : Flexible schedule with remote and office options.