Marketplace Operations Senior Analyst (Cuauhtémoc)

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with versátil work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview

We are looking for a data‑oriented person with strong data analytics skills to support one of the TOP start‑ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day‑to‑day marketplace operations.

This role will allow you to interact and collaborate with cross‑functional teams like Pricing, Marketing, Product, Business Governance, Commercial and others within the Food Delivery ecosystem. By being part of the Delivery Marketplace team you will manage city portfolios with a best‑in‑class approach across the markets DiDi operates.

As our data‑driving team member, you should have a background and advanced skills in SQL, Excel, and Python as well as sound business acumen.

Role Responsibilities

• Build scalable operations processes focused on bringing growth and efficiency.
• Responsible for creating engagement strategies to increase, and retain the number of couriers on our platform, as well as online connection time.
• Compile data insights and work cross‑functionally with different departments such as strategy, business intelligence, marketing, CX, and several operation teams across the region.
• Convert raw databases into opportunities with visualization tools such as Power BI, Tableau, dashboards, SQL, R, big data, Python.
• Conduct research and analyze data to come up with insightful proofs of effectiveness and efficiency of the product & operations teams.
• Build and maintain detailed reporting models including core OKRs and growth funnels to assist city‑level, regional, and markets consolidation efforts.
• Make recommendations for changes in city's performance for Mexico & regional markets based on the Marketplace pillars.
• Ensure data cleanliness and consistency for analysis and decision‑making process.
• Document best practices to ensure consistency and promote continuous improvement cycles within the business unit and the company.
• Provide support in the development and feedback of new functionalities and assignment models to the product team.

Role Qualifications

• Have from 2 to 4 years of professional experience in consulting, operations, analytics, or the technology sector or as an analyst.
• Background in engineering, mathematics and economics is preferable.
• Problem‑solving skills: gathering data, executing analysis, and structuring information to bring a solution.
• Skills: proven experience with tools such as Excel, SQL, Python, Google or Microsoft suites, and other key functions that impact our business like Pricing.
• Ownership: prioritization skills, feedback culture, and owner mentality.
• Risk and ambiguity: deal with uncertainty and take risks with innovative methods where needed.
• Demonstrated aptitude for analytical and conceptual problem‑solving; comfort with quantitative analysis.
• Ability to communicate complex ideas effectively, both verbally and in writing.
• Detail‑oriented, with a strong desire to learn.
• Teamwork: showcase strong teamwork and collaboration, emotional maturity.
• English proficiency to communicate with other teams across DiDi's operation.

EEO Statement

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.