Facility Vendor & Client Services Coordinator

Required work experience: 2 years 

Location: 100% Remote - Open to All Applicants in Mexico.

Who Are We?

Touch Support, a multinational Business Process Optimization company, is rapidly expanding its finance and support teams. We are seeking several motivated, detail-oriented individuals in Mexico to join our team as a Facility Vendor & Client Services Coordinator. With over 350 employees across the US and Europe and a proven track record of successful remote onboarding, we are excited to offer this long-term opportunity to talented professionals like you.

About the Opportunity

This is more than just an administrative role; it's a launchpad for a career in healthcare operations, finance, or business administration. As the central point of contact among our skilled nursing facility (SNF) clients, their vendors, and our internal support teams, you will be the crucial link ensuring smooth, efficient operations. Your work will directly impact the financial health of our clients by managing communications, resolving issues, and ensuring processes run seamlessly.

No prior Accounts Payable experience is necessary. Our philosophy is simple: Hire character, train skill. We believe in hiring for potential and are committed to providing comprehensive training and mentorship to the right candidate.

Your Responsibilities Will Include:

• Client & Vendor Communication: Act as the primary liaison for all inquiries from facilities and vendors, providing timely and professional responses via email and phone.
• Issue Resolution & Tracking: Meticulously track all requests, investigate discrepancies, and coordinate with internal teams to ensure prompt and effective resolution of all issues.
• Proactive Coordination: Follow up consistently with internal departments to guarantee tasks are completed on schedule and provide regular status updates to facility leadership on outstanding items.
• Process Management: Assist with onboarding new vendors, monitor invoice approval status, and address payment-related concerns to prevent delays.
  • Own the end-to-end invoice processing cycle, ensuring accuracy and timely approvals.
  • Execute weekly high-volume payment processing cycles in accordance with company timelines.
  • Compile and deliver critical weekly cash reports to leadership to support cash flow management.
• Relationship Building: Develop and maintain strong, positive working relationships with facility staff and key vendor contacts by providing excellent customer service and ensuring reliable follow-through.

Who We're Looking For: The Ideal Candidate

You don't need a specific degree or background, but you do need the right mindset. You will be a great fit if you:

• Are a Natural Organizer: You find satisfaction in creating order, tracking tasks in a spreadsheet, and ensuring nothing falls through the cracks.
• Are a Confident Communicator: You can write professional emails, are comfortable following up with people to keep projects moving, and can explain complex issues clearly.
• Are a Proactive Problem-Solver: You enjoy digging into a problem to find the root cause and are driven to find a solution rather than just report an issue.
• Take Ownership: You are dependable, accountable, and committed to seeing a task through from start to finish.
• Are Tech-Savvy: You are comfortable learning new software and are proficient with Microsoft Office, especially Excel and Outlook.

Essential Requirements:

• High proficiency in English (B2, C1, or C2 level), both written and spoken.
• Ability to work full-time during US business hours: 7:00 AM - 3:00 PM Chicago Time (Central Standard Time).
• A keen eye for detail and a commitment to accuracy.
• The ability to work independently without supervision while also being an active, collaborative member of a remote team.

We Welcome Diverse Experience!

We encourage candidates from a wide range of professional backgrounds to apply, including:

• Customer Service & Support
• Administrative & Office Coordination
• Healthcare & Medical Office Administration
• Hospitality & Retail Management
• Project Coordination & Property Management
• Banking & Business Office roles

What We Offer: 

• Starting salary: $900 gross monthly
• Comprehensive Training: We provide extensive initial training and ongoing mentorship to set you up for success.
• A Clear Career Ladder: This role is just the beginning. We offer a clear promotional path with competitive salary increases as you grow with us.
• A Supportive Global Team: Even though we work from home, our team is tightly connected. You will have a dedicated Team Lead and supervisor in the US for guidance and support.
• A Dynamic Work Environment: You will be in constant communication with native English speakers, helping you to further enhance your language skills in a professional setting. 

Please submit your application and resume in English. Applications submitted in any other language will not be considered.