Ejecutivo de Cuentas Pyme Jr. — Crecimiento y Asesoría

Responsibilities

• Ensure compliance with sales goals defined by the franchise: portfolio growth, cross‑selling, attracting new customers, and retaining existing customers.
• Identify client needs and deepen the customer‑bank relationship.
• Provide high‑value advisory services to SME clients across all product offerings.
• Execute campaign and strategy initiatives set by the franchise to boost sales growth.
• Implement action plans agreed with the Area Coordinator to meet the sales plan.
• Track deviations and communicate with supervisor as needed.
• Comply with institutional controls and regulations.
• Visit clients to identify improvement opportunities, develop plans aligned to customer expectations and NPS targets.
• Help design action plans that achieve the NPS goal in coordination with the Coordinator.
• Identify service improvements and raise them to the Coordinator in a timely manner.
• Deliver exceptional client experience, measured by specific metrics.
• Assess risk in business decisions, safeguarding company reputation, and ensuring compliance with law, policy, and ethical standards.

Qualifications

• Experience selling financial products.
• Knowledge of financial products, especially credit to companies, and sales techniques.
• Excellent communication skills and ability to manage objections to achieve effective sales.

Education

• Bachelor’s or university degree, or equivalent experience.
• Formación académica Bachillerato Concluido.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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