Receivables Support Representative

Receivables Support Representative – Collections, Billing & Accounts Receivable | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-ups, resolve billing issues, and support day-to-day accounts receivable operations.

This is a hands-on, execution-focused role where you’ll help protect company cash flow by ensuring past-due accounts are followed up consistently, billing discrepancies are resolved quickly, and customer records remain accurate.

You’ll work closely with customers, billing teams, operations, and leadership to keep receivables organized and payments moving.

If you’re persistent, detail-oriented, organized, and confident communicating with customers about payments , this role is a strong fit.

What You’ll Own

Collections & Accounts Receivable

• Conduct daily collections follow-ups through phone and email
• Follow up on past-due invoices until payment or a payment commitment is secured
• Track outstanding balances and payment commitments
• Help reduce aging balances and delinquency
• Identify opportunities to enroll eligible customers in auto-pay
• Maintain consistent follow-up without letting accounts fall through the cracks

Billing Resolution

Investigate and resolve issues involving:

• Invoice discrepancies
• Incorrect charges
• Account setup errors
• Service and billing mismatches
• Payment application issues

You’ll identify the root cause, coordinate with internal teams, and ensure issues are fully resolved rather than temporarily addressed.

Receivables Case Management

Manage billing and receivables cases within Salesforce or similar CRM systems .

You’ll:

• Open and track cases
• Document the issue clearly
• Record investigation notes and actions taken
• Track cases through resolution
• Document final outcomes
• Confirm customer understanding before closing cases

Customer Communication & Follow-Up

• Communicate professionally with customers regarding outstanding balances and billing concerns
• Provide clear updates on payment status and billing investigations
• Handle payment objections professionally
• Balance collections urgency with a positive customer experience
• Escalate complex issues when appropriate
• Maintain consistent communication until resolution

CRM & Documentation

Maintain accurate, organized, and audit-ready records.

Document:

• Calls
• Emails
• Payment commitments
• Billing disputes
• Follow-up dates
• Account updates
• Final outcomes

Ensure Salesforce and other internal systems remain current and reliable.

Process Improvement

• Identify recurring billing and collections issues
• Flag operational problems contributing to delayed payments
• Recommend improvements to collections workflows
• Help reduce repeat billing errors and unnecessary escalations
• Share insights with operations, billing, and leadership teams

What Success Looks Like

• Past-due balances are followed up consistently
• Aging receivables decrease
• Payment commitments are accurately tracked
• Billing issues are resolved quickly and correctly
• Customer accounts remain organized and up to date
• CRM documentation is accurate and audit-ready
• Cases do not remain unnecessarily open
• Customers receive clear and professional communication

What Makes You a Strong Fit

You:

• Follow through until issues are completely resolved
• Are persistent without being overly aggressive
• Stay organized across a high volume of accounts
• Communicate confidently about payments and billing
• Have strong attention to detail
• Take ownership of problems instead of passing them along
• Can investigate discrepancies and identify root causes
• Work effectively in structured, KPI-driven environments

Required Experience & Skills

• Previous experience in:
  • Accounts Receivable (AR)
  • Collections
  • Billing support
  • Customer account management
• Experience handling customer payment follow-ups
• Comfortable making outbound collections calls
• Experience managing high-volume calls and emailsStrong billing investigation and problem-solving skills
• Familiarity with Salesforce or similar CRM systems
• Strong written and verbal English communication
• Excellent attention to detail and organizational skills
• Ability to maintain accurate customer and payment records
• Comfortable working independently during U.S. business hours

Nice to Have

• Experience in structured AR or collections environments
• Experience reducing aging balances or delinquency rates
• Experience improving cash flow
• Experience driving auto-pay adoption
• Familiarity with SLA-based case management
• Experience supporting U.S.-based customers
• Exposure to finance or billing operations
• Experience with process improvement or root-cause analysis

What a Typical Day Looks Like

You might:

• Review outstanding and past-due accounts
• Make collections calls and send payment follow-ups
• Track payment commitments
• Investigate invoice discrepancies
• Open and update Salesforce cases
• Coordinate with billing or operations teams
• Follow up with customers on unresolved issues
• Update CRM records and account notes
• Review aging balances and collection progress
• Identify recurring billing problems

In short: You help protect company revenue by ensuring payments are collected, billing issues are resolved, and customer accounts remain accurate and organized.

Key Metrics for Success

Collections & Receivables

• Total cash collected
• Reduction in aging balances
• Daily collections activity completion
• Payment commitment follow-through
• Auto-pay conversion rate

Case Management

• Billing cases resolved within SLA
• Average case resolution time
• Reduction in cases open longer than two weeks
• CRM and documentation accuracy

Execution & Customer Experience

• Follow-up speed and consistency
• Reduction in escalations
• Accuracy of account records
• Quality and professionalism of customer communication

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• High ownership across collections and billing operations
• Clear, measurable performance expectations
• Exposure to accounts receivable and finance operations
• Opportunity to improve processes and workflows
• Fully remote work environment
• Growth opportunities into:
  • Accounts Receivable Lead
  • Collections Specialist
  • Billing Operations
  • Revenue Operations
  • Finance Operations

Interview Process

1. Initial Screening Call
2. Spark Hire Intro Video
3. Recruiter Interview
4. Client Interview
5. Offer & Onboarding