Customer Service Support Specialist

About the Opportunity

We are hiring for a leading nonprofit organization focused on mental health, healthcare, and social services. The organization provides compassionate and community-centered support to individuals and families through a wide range of behavioral health, residential, and family programs.

Position Overview

The Client Engagement Specialist will act as the first point of contact for clients seeking services and support. This role is responsible for handling high-volume inbound and outbound communications, supporting registration and intake processes, scheduling appointments, documenting information accurately, and ensuring clients are connected with the most appropriate services based on their needs.

This is an excellent opportunity for professionals who thrive in fast-paced environments and are passionate about customer care and helping others.

Key Responsibilities

• Handle inbound and outbound communications via phone, email, chat, and additional channels
• Gather demographic, insurance, and intake information from clients
• Support scheduling and pre-admission processes
• Maintain accurate documentation and data entry while ensuring confidentiality compliance
• Identify urgent situations and escalate when appropriate
• Coordinate with internal teams and departments regarding client needs
• Deliver empathetic and professional customer support
• Manage multiple systems, tasks, and communication channels simultaneously

Requirements

Must-Haves

• Strong English communication skills (written and verbal)
• Experience in fast-paced or high-volume environments
• Strong multitasking and organizational skills
• Excellent typing and documentation accuracy
• Ability to work across multiple communication channels simultaneously
• Customer service mindset with professionalism and empathy
• Ability to work under pressure and manage sensitive situations

Nice to Have

• Contact center or customer support experience
• Experience in healthcare, mental health, or human services
• Familiarity with EHR/CRM systems
• Experience using Microsoft Office tools and customer support platforms
• Experience with scheduling, referrals, or administrative workflows

Additional Information

• Full-time opportunity
• Monday through Friday schedule
• EST working hours
• Competitive compensation paid in USD
• Long-term growth opportunity within a mission-driven organization