Station Manager Monterrey

What makes DHL a great company?

Our people and our culture, built on respect and results!

DHL, the #1 global logistics service company, operates in more than 220 countries, making it the most international company. With a workforce of over 480,000 employees, we provide solutions for an almost infinite range of logistics needs. DHL is part of the German postal group and a global leader in logistics. DHL Group comprises three divisions: DHL Express, DHL Global Forwarding, and DHL Supply Chain.

We are recognized as a Global Top Employer in 6 regions and 35 countries, including Mexico.

Our division, DHL Global Forwarding, focuses on providing import and export logistics services (air, ocean, and ground), including customs services. Our expertise ranges from standardized operations and multimodal shipping solutions to highly customized industrial projects.

We have a great opportunity for you as a Station Manager in Monterrey, Nuevo Leon.

What will be your main objective in this role?

The Station Manager is responsible for leading both operational and commercial functions to drive the growth of the station, ensuring service excellence, superior customer experience, team development, and strong financial performance.

What will you do in this role?

• Lead air, ocean, and value-added services operations.
• Ensure compliance with standardized processes and established KPIs.
• Drive continuous improvement and operational efficiency.
• Develop strong local market understanding and steer commercial actions accordingly.
• Develop and lead cross-functional teams across operations and customer service.
• Ensure compliance with national and international customs and regulatory requirements.
• Collaborate with commercial teams to retain and grow key accounts.
• Manage relationships with carriers, authorities, and logistics partners.
• Customer ownership, including customer retention and satisfaction as well as local commercial execution as part of the Station’s P&L responsibility.
• Drive profitability through process optimization and vendor negotiations.
• Ensure accurate billing, margin control, and financial analysis. Manage customer profitability & revenue leakage.
• Identify business development opportunities.
• Ensure compliance with ethics, regulatory, and safety policies.
• Execute Product strategies aligned with country, region and global directives.

What can you bring to the role?

• Bachelor’s degree in international business or a related field.
• 6–8 years in freight forwarding / contract logistics
• Experience in managing and developing teams of more than 20 people.
• Experience in land, ocean, and air transportation logistics services.
• Knowledge of customs, trade compliance, and logistics systems
• Proven experience in commercial or customer-facing roles.
• Strong understanding of freight procurement and pricing mechanisms.
• Advanced English proficiency.
• Advanced Microsoft Office skills.

Why should you join our team?

You will have the opportunity to work in an international company within a multicultural environment. You will be able to explore our training and development opportunities and become a logistics expert.

DHL is an equal opportunity employer. We evaluate applicants regardless of race, religion, gender, sexual orientation, disability, or other characteristics.

For this position, DHL Global Forwarding will only employ individuals who are legally authorized to work in Mexico. This is not a position for which relocation assistance or visa sponsorship will be provided.

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