Director, Research & Consulting

TransUnion's Job Applicant Privacy Notice

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

Descripción general del equipo The Research & Consulting team serves as a strategic thought leadership function within TransUnion's Financial Services business. The team develops market-leading research and analytics that help lenders understand consumer behavior, emerging risks, and growth opportunities, while strengthening TransUnion's position as a trusted advisor in the marketplace. This role reports to the Senior Director, Research & Consulting. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Resumen del rol y responsabilidades clave

• Lead the development and execution of advanced consumer lending research initiatives that identify market trends, consumer behavior patterns, and emerging risk and growth opportunities for lenders.
• Translate research findings and data-driven insights into actionable business strategies that support customer decision-making and drive revenue-generating opportunities.
• Serve as a recognized subject matter expert on consumer credit, lending practices, risk management, and financial services trends across the customer lifecycle.
• Partner with Sales and client-facing teams to elevate customer conversations, provide industry expertise, and support complex solution discussions with executive-level stakeholders.
• Represent TransUnion at industry conferences, customer events, advisory boards, and media engagements to strengthen the company's thought leadership presence and market credibility.
• Author research reports, white papers, articles, and industry publications that communicate market insights and reinforce TransUnion's leadership position.
• Lead the creation and management of customer advisory boards, facilitating strategic discussions with senior lending executives regarding industry trends, product innovation, and research priorities.
• Educate sales and business teams on lending concepts, regulatory developments, economic factors, risk strategies, and consumer credit trends to enhance consultative selling capabilities.
• Build and maintain trusted relationships with customers by providing strategic guidance, industry expertise, and consultative support on critical business challenges.
• Monitor industry developments, competitive offerings, and regulatory changes to inform internal stakeholders and customers of emerging opportunities and risks.

Conocimientos y experiencia requeridos

• 10+ years of experience in financial services, retail banking, lending, risk management, consulting, or related industries, with demonstrated expertise in consumer credit and lending operations.
• Extensive knowledge of consumer lending products, credit risk practices, customer lifecycle management, and the application of credit data solutions to business challenges.
• Experience designing and leading quantitative research initiatives, including study design, data analysis, interpretation of findings, and executive-level presentation of results.
• Advanced understanding of economic, regulatory, and market factors that influence consumer lending behavior and financial institution performance.
• Master's degree or higher in Economics, Statistics, Finance, Operations Research, Banking, or a related quantitative discipline, or equivalent professional experience.
• Proven ability to lead complex cross‑functional initiatives and influence senior stakeholders without direct reporting authority.

Required Technical Skills

• Advanced data analysis and research methodologies, including statistical analysis and insight generation from large and complex datasets.
• SQL (Structured Query Language) for data extraction, manipulation, and analysis.
• Experience with analytical tools such as R, Python, SAS, or similar statistical platforms.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word for analysis, storytelling, and executive communication.
• Strong data visualization and presentation capabilities to communicate complex findings to both technical and executive audiences.

We're also looking for the preferred skills below.

• Executive-level public speaking experience, including keynote presentations at industry conferences or customer events.
• Media relations experience, including print, television, radio, or social media thought leadership activities.
• Experience managing customer advisory boards, executive councils, or industry working groups.
• Knowledge of emerging technologies, digital lending trends, artificial intelligence, and advanced analytics within financial services.
• Experience mentoring analysts and developing research talent within a consulting, analytics, or financial services environment.

En TransUnion, fomentamos y estamos comprometidos con generar un impacto real y positivo, así como un sentido compartido de propósito a través de nuestra iniciativa Workforce for Good. Esta iniciativa empodera a nuestra gente para crecer, innovar y contribuir a un mejor futuro para nuestras comunidades y nuestros clientes. Trabajamos para construir un entorno en el que nuestros colaboradores tengan el control de su desarrollo profesional, contando al mismo tiempo con el apoyo necesario a lo largo del camino. Reconocemos que el éxito se alcanza cuando nuestros colaboradores prosperan tanto a nivel profesional como personal; por eso priorizamos la flexibilidad entre la vida laboral y personal, y ofrecemos recursos que permiten a nuestros equipos en todo el mundo colaborar y alcanzar la excelencia. Sé parte de nuestra Workforce for Good: trabajarás con personas extraordinarias, productos innovadores y tecnología de vanguardia.

Título de trabajo de TransUnion:Director, Research & Consulting