Information Technology Administrator (San Juan Del Río)

Service Management Advisor (Managed Services)

Full‑time, Healthcare Industry. Salary: $40,000 – $45,000 MXN gross/month.

What You'll Do

• Own and monitor SLA & KPI performance


• Ensure compliance with ITIL processes (Incident, Problem, Change)


• Identify service gaps and lead continuous improvement initiatives (CSI)


• Conduct root cause analysis (RCA) and service reviews


• Partner with stakeholders and clients to optimize service delivery


• Create and present service performance reports

What You Bring

• 5+ years in IT Service Management / Managed Services


• ITIL v3 or v4 certification (Preferred)


• Experience with ServiceNow (Must); (Certifications Preferred)


• Strong analytical and stakeholder management skills


• Experience in Healthcare (Preferred)

Why Join Us

• High‑impact role with visibility to leadership and clients.


• Blend of hands‑on governance + strategic influence.


• Opportunity to shape service excellence at scale.