Helpdesk Analyst - Portuguese

Helpdesk Analyst – Full Time

Location: Guadalajara, Jalisco, Mexico.

About the Role

Provide general Level 1 support for hardware and Microsoft Office packages, advance technical support for in‑house applications and development, answer technical support calls with escalation procedures, provide email and request support, document troubleshooting steps and detailed description of customer incidents, and apply diagnostic techniques to identify problems, investigate causes and recommend solutions.

Responsibilities

• General L1 support for hardware and MS Office packages
• Advance technical support for in‑house applications and development
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Qualifications

• Availability to work 45 hours per week
• Interest in working any shift
• Advanced Portuguese and Spanish
• 6 months of experience in Customer Service

Benefits

• Competitive salary
• 12% of base salary grocery tickets
• 30 days of Christmas bonus
• 12 days of vacation
• 50% vacation bonus
• Savings funds
• 5 personal days per year
• Medical insurance (you and your family)
• Life insurance
• Dental insurance
• Discounts with selected optics
• Opportunity to grow in the company

EEO Statement

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law.