Senior Business Process Specialist
Jornada completa
Emerson
In this Role, Your Responsibilities Will Be:
Key Responsibilities:
Part Creation
Pricing Activities
Archiving
CRM Knowledge
Lead Time Support Request
Business Process Support
Flexibility
You have a strong customer‑centric mindset, focusing on understanding customer needs and identifying opportunities that create meaningful value. You develop and deliver solutions that meet expectations while effectively managing crises with composure and clarity. Success in this position demands resilience, a positive attitude in the face of adversity, and the ability to recover quickly from setbacks. You plan activities with clear milestones, anticipate potential challenges, and adjust contingency plans to ensure consistent, reliable outcomes. For This Role, You Will Need:
Preferred Qualifications that Set You Apart:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training. ABOUT US WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: Ver el correo electrónico en mx.fitly.work . ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Key Responsibilities:
Part Creation
- Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system
- Technical product description according to prior agreement with engineering / product management
- Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
- Administration / Management of new item requests
- Tracking of implementation metrics through Excel and dashboard
Pricing Activities
- Pull detailed reports from Oracle and Excel
- Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system
- Work with cross-functional teams to develop pricing on active quote and order components
Archiving
- Facilitates archiving of all documents and RFQ's in our electronic database (OCM)
CRM Knowledge
- Registers and assigns to the respective Team Queue all RFQ's and Support Requests from customers in a timely manner
- Maintains an updated CRM database by adding new customers and contacts as needed
Lead Time Support Request
- Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested
Business Process Support
- Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs
- Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements
Flexibility
- Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter
You have a strong customer‑centric mindset, focusing on understanding customer needs and identifying opportunities that create meaningful value. You develop and deliver solutions that meet expectations while effectively managing crises with composure and clarity. Success in this position demands resilience, a positive attitude in the face of adversity, and the ability to recover quickly from setbacks. You plan activities with clear milestones, anticipate potential challenges, and adjust contingency plans to ensure consistent, reliable outcomes. For This Role, You Will Need:
- Bachelor's degree in STEM, or in any related field.
- Minimum 2 years' experience in a similar role within the industrial space
- Effective communication, negotiation, and influencing skills
Preferred Qualifications that Set You Apart:
- Effectively work across company departments to produce quick results to resolve customer claims
- Ability to multi-task and manage competing priorities
- Self-starting and action oriented
- Ability to comprehend technical details/technical literacy
- Customer Focus
- Ensures Accountability
- Being Resilient
- Plans and Aligns
- Collaborates
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training. ABOUT US WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: Ver el correo electrónico en mx.fitly.work . ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
No calls or agencies please.
Vacante publicada el 5 días atrás
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