Franchises Sales Ops Manager (Xico)

Overview

DiDi Integral Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit:

Role Overview

The Franchise Sales Ops role is the strategic backbone of our franchise and third-party ecosystem. In this role, you will be the primary architect of the operational framework that governs our partner network. Your objective is to ensure that the "rules of the game" are executed with precision, transparency, and scalability. You will sit at the intersection of data, product, strategy, and field execution, transforming high-level business goals into functional Standard Operating Procedures (SOPs). This is a role for a high-impact individual who can master complex issues, manage senior stakeholders, and ensure that our partner ecosystem remains healthy, competitive, and result-driven.

Responsibilities

• Process Engineering & SOP Design: Translate organizational goals into achievable actions by designing, documenting, and monitoring clear SOPs for the entire partner lifecycle (from selection and onboarding to performance management).
• Financial & Incentive Governance: Manage complex settlement structures and incentive formulas. You will ensure that partner earnings and growth bonuses are calculated accurately, maintaining the integrity of our financial relationship with third parties.
• Performance Architecture & Ranking: Identify performance trends, manage exemption rules, and provide the data-driven basis for partner upgrades or exits.
• Commercial Product Ownership: Act as the primary counterpart for the Product/Tech teams. You will own the lifecycle of internal tools, from gathering business requirements and defining scope to drafting precise Product Requirements.
• Analytical Insight & Decision Support: Utilize deep business data to identify underlying operational issues and generate insights that directly impact the decision-making process for the BD team and senior leadership.
• Strategic Project Management: Lead cross-functional initiatives to improve operational efficiency, reduce safety/regulatory risks, and optimize the tools used for driver management and partner engagement.
• Stakeholder Management: Act as a confident consultant to internal senior stakeholders, presenting complex data in a concise and logical way to gain commitment for strategic shifts.

Qualifications

• Senioritiy & Background: 5 to 7+ years of experience in Sales Operations or Sales Enablement, with a strong preference for candidates from high-growth tech or franchise-model backgrounds.
• Expert Problem Solving: Proven ability to evaluate complex solutions and prioritize short-term tasks while aligning with long-term organizational priorities.
• Execution & Result Orientation: A hands-on professional with in-depth knowledge of internal and external operational tools; able to address risks with action.
• Product Mindset: Experience delivering internal tools or features with a structured approach to problem-solving and project management.
• Exceptional Communication: Ability to tailor communication to diverse audiences and drive internal alignment.
• Resilience & Ambition: Hunger to Win; adaptable to fast-paced changes in the mobility market and maintaining integrity in governance.
• Tool Proficiency: Master-level capability in data analysis tools (Excel/SQL/Visualization) and understanding of CRM or partner management platforms.

EEO & Equal Opportunity

We believe in equal opportunities for all candidates and employees. Employment and advancement decisions at DiDi are based on the needs of the position and the qualifications of the candidate. We do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion, or any other status protected by applicable laws. We are committed to building inclusive and diverse teams, and a workplace free from discrimination and harassment.

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