Information Technology Help Desk
Triumphs of Talent
We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.
Fluent Spanish and English is required.
Key Responsibilities
- Provide Level I/II technical support via phone, chat, email, and in person.
- Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, printers, and software.
- Troubleshoot Windows 11 , Microsoft Office, hardware, and basic networking issues.
- Manage and update tickets using ServiceNow or other ITSM/ticketing systems .
- Maintain IT hardware/software inventory and documentation.
- Support users during meetings, events, and technology projects.
- Provide end-user training and explain technical issues in simple terms.
- Escalate complex issues when required.
Required Skills
- 3–5 years of IT Helpdesk / Desktop Support experience
- Fluent Spanish and English
- Windows 10/11 support
- Computer hardware & software troubleshooting
- Microsoft Office support
- Mobile device configuration/support
- Printer configuration
- Basic networking
- Ticketing/ITSM systems such as ServiceNow
- Basic ITIL knowledge
- Strong customer service and troubleshooting skills
- Bachelor's degree or equivalent IT education/experience
Vacante publicada el 3 días atrás
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