Production Support Technician Ii (Tercer Turno) (Ciudad Juárez)

Overview

Purpose: Assists in the follow-through and completion of tasks for the support function of the Production Equipment Repair & Maintenance unit, and closely follows established administrative processes to ensure accuracy, timeliness, and quality of deliverables. Documents the front-line technical implementation, modification and ongoing monitoring of the quality, safety and efficiency of discrete production of unit-based items assembled from component parts. Performs front-line technical deliverables to share with Manufacturing Engineers to help develop Repair and Maintenance schematics for the rollout of new and improved repair and maintenance processes, tools and equipment. Performs specific tasks in accordance with operational control standards and testing equipment to assess conformance with engineering specifications, including test apparatus of raw materials, parts, components, finished items and packaging. Troubleshoots and resolves technical production line problems to minimize finished item rejection levels, monitoring gauges and other indicators of production equipment and machinery performance. Demonstrates Johnson & Johnson\'s Leadership Imperatives and Credo.

Responsibilities

• Provides solutions to problems in manufacturing of current and new models.
• Performs basic operational diagnostics tests, solves problems and disconnects components, subassemblies and manufacturing systems, processes and equipment with the purpose of isolating failures, determining the solution and performing the necessary trainings.
• Analyzes non-conformant product in the production line, determines root cause and proposes corrective actions, working as a team with the manufacturing supervisor, engineering and quality departments.
• Starts, adjusts and operates basic laboratory and manufacturing equipment.
• Performs simple tests to processes/products, as well as audits in compliance with quality and/or other regulatory requirements.
• Conducts tests and basic evaluations, experimental tests and design proposal researches under operational conditions, records procedures and results of the tests, and the numeric and graphical data for revision by Operations.
• Provides recommendations and technical support in new projects, process improvements and quality investigations.
• Supports diagnostic and analysis for product customer complaints; performs the awareness session for operators and determines root cause and proposes corrective and corrective actions with manufacturing supervisor, engineering, quality and failure analysis laboratory departments.
• Provides support to operators, group leaders and trainers in areas related to the discipline.
• Performs inspections of own work.
• Follows standardized procedures while performing tasks when applicable.
• Follows the Convenient Information Retention Administration Policies of J&J; and related records programs.
• Supports solution to problems related to product customer complaints, evaluating systems, components and electrical or testing equipment.
• Communicates business related issues or opportunities to the next management level.
• Ensures subordinates follow all company guidelines related to Health, Safety and Environmental practices and that all necessary resources are available.
• Has completed environment and safety training appropriate for discipline.

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