Human Resources Manager (Bilingual) (Tijuana)

About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In ****, we established our Shared Services Center in Tijuana, Baja California, creating a world‑class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on‑site and remote—help fuel our success with a focus on quality, consistency, and operational excellence. Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast‑paced, and collaborative culture where employees are encouraged to grow and build long‑term careers with a company shaping the future of insurance.

Role Overview

The Human Resources Manager is a strategic business partner responsible for leading people initiatives that drive organizational performance, culture, and employee experience. This role oversees the design and execution of HR strategies, ensures legal compliance, and fosters a high‑performing, inclusive, and engaging workplace. The position combines strategic leadership with operational excellence, leveraging data‑driven insights to support business objectives and workforce sustainability.

Qualifications

• Bachelor's degree in human resources, Business Administration, or related field (required).
• Master's degree or HR certification (plus).
• Minimum 8+ years of progressive HR experience, including strategic HR leadership.
• Proven experience as an HR Business Partner or HR Manager in dynamic environments.
• Advanced English (B2+ or higher).
• Data‑driven mindset with experience in HR analytics.
• Digital HR mindset (experience with HRIS, automation, or people analytics tools).

Job Responsibilities

• Human Resource planning is a continuous, data‑driven process to ensure the organization has the right people in the right place at the right time to achieve its strategic goals.
• Ensure performance management is deployed consistently and standardized within the organization and foster deep conversations during calibration sessions to challenge performance rates.
• Enable employees to develop the skills they need for the future, bridging the gap between the workforce today and the workforce needed soon.
• Maintain and cultivate relationships with ambassadors and the Company.
• Act as a credible activist for employees by being a People Advocate.
• Create and implement health and safety regulations.
• Serve as the legal representative for authorities related to HR topics and ensure compliance with legal requirements.
• Support employees so that they can do their best work, involving and promoting mental, physical, and financial well‑being.
• Handle the administrative functions of HR, including personnel procedures such as hiring, promotions, relocations, discipline, transfers, performance improvement, terminations, illness, regulations, cultural and racial diversity, harassment, bullying, and more, ensuring high‑quality standards compared to industry best practices.
• Validate the procedures of the department's functions.
• Supervise the renewal of the IDSE certificate so that employee hires and terminations are executed correctly.
• Safeguard personal information of employees in the Human Resources file to comply with legal requirements.
• Manage staff services such as cafeteria service, medical service, and parking in coordination with the Facilities team.
• Ensure consistent compensation, pre‑payroll, and benefits practices for all employees and departments in coordination with the Comp & Ben team.

Benefits

• Competitive weekly salary
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities