Senior Associate, Catalog Operations - Ads & Promotions (Xico)

About the Team

Our CPG Advertising & Promotions team operates at the intersection of e-commerce and advertising. We provide digital marketing solutions to help CPG brand advertisers reach DoorDash audiences. This role will be responsible for managing our internal and external infrastructure and tools that power client-facing business reporting.

About the Role

The DoorDash CPG Ads team is looking for an operator who is both customer and detail obsessed to join our CPG Ads team to help build and maintain our universal product catalog for our CPG partners. In this role, you will accelerate our CPG business by managing one of the most critical components of catalog strategy, which is a foundational part of our CPG Ads business.

Key Responsibilities

• Manage requests: root cause and address all inbound catalog requests, working closely with Sales and catalog teams to ensure they are addressed in a timely and accurate manner.
• Improve processes: track common request themes and use this information to streamline and enhance our catalog operations.
• Collaborate with cross‑functional partners, partnering with Ads, Catalog, and product teams to prioritize work that unlocks advertising opportunities, supports CPG brand relationships, and expands the catalog.
• Catalog rollouts: partner with the catalog team to accelerate the adoption of catalog products and help develop go‑to‑market strategies for internal and external stakeholders.
• Execute best‑in‑class catalog management to improve the accuracy and coverage of the universal DoorDash Catalog.
• Partner with cross‑functional teams to evaluate and resolve catalog tasks, adapting to varying degrees of catalog knowledge.
• Maintain meticulous attention to detail, spotting inconsistencies and ensuring precision to prevent errors and deliver work of the highest quality.

Qualifications

• 3‑4 years of experience in catalog operations or consulting.
• Experience managing high‑quality processes with strong attention to detail.
• Intermediate to advanced proficiency in Excel and/or SQL.
• Strategic and effective communicator, with plans that clearly meet business goals and are easy for others to follow.
• Proven track record of hitting goals and succeeding in a complex, fast‑moving environment.
• Comfortable operating at the lowest detail while also thinking long‑term.
• Act with urgency, speed, self‑starter attitude, bias for action, and excel in a fast‑paced, evolving business.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door‑to‑door delivery and are expanding into all goods. DoorDash is growing rapidly and changing constantly, giving team members the opportunity to share unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees’ happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.