ERP Expert Support

Application Expert Support (Monterrey, Mexico)

As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.

Responsibilities

• Respond to client calls in a professional manner, providing appropriate solutions and advice
• Interact with clients performing complex testing, support and troubleshooting technical functions remotely
• Ensure service quality levels are maintained and adhered to
• Ensure all issues are handled in a timely manner
• Review outstanding issues, ensuring clients are kept informed of progress
• Attend relevant Epicor product training courses in line with our internal certification scheme

Qualifications

• Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain‑related fields (Industrial Engineering, Mechanical Engineering)
• Minimum of three years related experience (preferred but not essential), with customer service experience valued
• Excellent verbal communication skills, with fluency in English (written and spoken)
• Strong analytical, troubleshooting and problem‑solving skills with ability to work independently with minimal supervision and prioritize tasks in a stressful environment
• Willingness to learn and explore new technologies
• Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge highly advantageous

What Could Set You Apart

• Manufacturing/Supply Chain: Exposure to production environments, understanding of manufacturing concepts, terminology, processes, procedures, and operations. Knowledge of computerized Manufacturing Planning and Control (MPC) systems preferred, and customer service experience valued.
• Accounting/Finance: Experience with Accounts Receivable, Accounts Payable, General Ledger, Inventory/Work In Process, Financial Reporting/Statements, GL account reconciliation, Job Costing, Fixed Assets, and multi‑company consolidations.
• Technical: Experience in IT production environments, maintenance and adjustments in configurations, management of Microsoft operating systems, general IT knowledge, database administration, programming in SQL, basic networking and telecom knowledge, and understanding of database coding processes.

Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support overall well‑being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program.
• Education Support: Geographically specific programs to balance the cost of education with continued learning and personal development.
• Inclusive Workplace: Collaborative diverse team in an inclusive global workplace that fosters innovation and celebrates partnership.
• Work‑Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. We are an equal‑opportunity employer.