Order And Delivery Specialist (Guadalajara)

Job Summary

The "Material Planning Analyst" will be based in Guadalajara North. This role reports to the Director of Sales Operations and Planning and involves ensuring order fulfillment from customer order receipt to shipment, driving improvements to meet customer request dates with correct products and quantities. It also continuously considers process improvements to optimize the function and support department objectives.

Responsibilities

• Operate across Program Management, production planning, and materials planning.
• Act as the key liaison to customers handling order and demand fulfillment (from demand prediction to order payment).
• Oversee end‑to‑end order management processes, including order entry, validation, production scheduling, and delivery coordination.
• Ensure accuracy of order details (quantity, pricing, specifications) and compliance with contractual terms.
• Monitor order status, resolve discrepancies (e.g., delays, shortages), and ensure on‑time delivery to clients.
• Serve as customer escalation channel, handle shortages escalations, customer communications, and supply allocation based on customer demands.
• Manage delivery precisions (OTD, Delivery LT) for integral supply sites to sustain good customer delivery experiences.
• Coordinate shipment instructions to forwarders/in‑house staff.
• Manage customer sample processes.
• Report FPM revenue projection for general supply sites.
• Support customer RMA handling.
• Coordinate inside sales activities.
• Overall responsibility for the processes within Order & Delivery.
• Lead and coordinate work in the function according to department requirements and guidelines.
• Continuously improve and develop processes within the function.
• Manage, coach, and motivate teams to achieve business goals.
• Perform other tasks assigned by the Director of Sales Operations and Planning.

Qualifications

• University degree or equivalent from a technical or business area.
• Good knowledge and experience in Customer Service, Order Management or Program Management, preferably in the electronics industry.
• Operate effectively across Program Management, Production Planning, and Materials Planning, ensuring alignment between functions and overall execution.
• Demonstrate end‑to‑end ownership of planning activities beyond a single functional focus.
• Ability to manage and balance cross‑functional priorities in a dynamic operational environment.
• Knowledge of international trade & VMI is preferred.
• Fluent in English and Spanish, both in writing and speaking.
• Strong negotiation, problem‑solving, and cross‑cultural communication skills.
• Good communication and negotiation skills.
• Good knowledge of process and procedure.

Benefits

• Pantry vouchers
• Saving Fund
• Christmas bonus
• Holiday bonus
• Medical Insurance
• Life Insurance

Equal Opportunity Employer

HS115Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process.