Manager, HR Operations

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the Role

The Manager, HR Operations is responsible for leading core HR operations processes across México, including HRIS governance, payroll coordination, total rewards administration, talent management processes, workforce planning, and employee lifecycle support. This role serves as a key partner to regional and country HR teams, Finance, external vendors, and global stakeholders, helping ensure data quality, compliance, operational excellence, and effective people processes across the organization.

Key Responsibilities Include

Lead HRIS governance, data quality, analytics, and data harmonization initiatives across the Americas region.

Support regional HR analytics and reporting, including headcount, turnover, promotions, recruiting metrics, and workforce data reconciliation.

Act as a subject matter expert and project coordinator for HRIS upgrades, deployments, enhancements, and special projects.

Support training and governance activities for HR systems, including SuccessFactors, PeopleDoc , ATOSS, payroll systems, and employee portals.

Support the administration of compensation and benefits programs, annual compensation reviews, market benchmarking, and job grading activities.

Monitor compliance with compensation policies and support pay equity and market competitiveness analyses.

Coordinate payroll operations for México and serve as the primary liaison with external payroll providers.

Manage payroll calendars and ensure timely processing of bonuses, profit sharing, vacation premiums, Christmas bonuses, and merit increases.

Administer performance management, individual development plan, and talent review processes at country level.

Act as key user for workforce planning activities, position management, cost simulations, and workforce cost reporting.

Support employee lifecycle activities and provide guidance on HR policies, benefits, leave administration, compensation, and related inquiries.

About You

Bachelor’s degree in Business Administration , Human Resources, or a related field is required .

At least 6 years of relevant HR Operations experience within a global organization is required .

Experience working with SuccessFactors and HR information systems is required .

Experience supporting payroll processes and compensation programs is required .

Knowledge of Mexican Labor Law is required .

Advanced Excel and data management skills, with strong business acumen, are required .

Project management experience is required .

Certification in Total Rewards is preferred.

Strong attention to detail, ability to manage multiple priorities, and capability to work independently and collaboratively are required .

Conversational English is required .

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.