Case Manager (Xico)

Job Title: Case Manager

Schedule: Full-time, 5 days a week (may include Saturdays)

Compensation: $20,000 – $30,000 MXN per month, based on experience

De la Rosa Law Group is a U.S. immigration law firm with operations in Mexico, dedicated to helping individuals and families navigate complex immigration processes—particularly in humanitarian visa cases.

Position Overview

Case Managers serve as the main point of contact for clients once a case is opened. They play a key role in guiding clients through the legal process by offering support, collecting information and documentation, and ensuring timely and accurate case preparation.

Key Responsibilities

• Serve as the primary liaison between clients and the firm once their case has been opened.
• Assist clients in completing immigration forms and gathering supporting documentation.
• Collect evidence and prepare case files in collaboration with the legal team.
• Maintain organized and up-to-date case records using the firm's internal systems.
• Provide updates to clients on case status and next steps.
• Coordinate with attorneys and other team members to ensure deadlines are met.
• Offer compassionate support to clients navigating stressful and sensitive legal matters.

Preferred Qualifications

• Previous experience working in a law firm, ideally specializing in U.S. immigration and humanitarian visa cases (e.g., VAWA, T Visa, U visa).
• Strong attention to detail and excellent organizational skills.
• Excellent communication skills in both Spanish and English.
• Ability to manage multiple cases simultaneously and meet strict deadlines.
• Tech‑savvy and comfortable learning new systems and tools.
• Professional, empathetic, and client‑focused demeanor.

Why Join Us

• Be part of a mission‑driven team making a real difference in people's lives.
• Work in a dynamic, fast‑paced, and supportive environment.
• Opportunities for growth and learning within the immigration law field.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Human Resources Services