Manager Admin Coe (San Pedro Tlaquepaque)

Job Description: Senior Manager, Admin Center of Excellence

Responsibilities

• Team Building and Leadership:
  • Recruit, hire, and onboard top talent for the Admin Center of Excellence team.
  • Foster a collaborative and inclusive team culture that promotes innovation, accountability, and continuous improvement.
  • Provide coaching, mentoring, and professional development opportunities to team members.
  • Set clear performance expectations, monitor progress, and provide regular feedback to ensure high-performance outcomes.
• Standard Operating Procedures (SOPs) and Process Development:
  • Design, develop, and implement standardized administrative processes and procedures across the organization.
  • Establish best practices, templates, and guidelines to streamline operations and ensure consistency and efficiency.
  • Continuously evaluate and optimize existing processes to drive productivity gains and enhance service quality.
• Strategy and Execution:
  • Execute the strategic vision for the Admin Center of Excellence, aligning it with organizational goals and objectives.
  • Collaborate with cross-functional teams to identify areas for improvement and drive operational excellence initiatives.
  • Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of administrative operations.
  • Identify risks and opportunities, propose solutions, and lead the implementation of strategic initiatives.
• Budget Management:
  • Develop and manage the budget for the Admin Center of Excellence, ensuring optimal allocation of resources.
  • Monitor expenditures, track financial performance, and implement cost‑saving measures without compromising quality or service levels.
  • Prepare financial reports, forecasts, and recommendations to support decision‑making processes.
• Communication and Influencing:
  • Effectively communicate the strategic vision, goals, and progress of the Admin Center of Excellence to executive stakeholders.
  • Deliver persuasive and impactful executive presentations, demonstrating the value and impact of the team's initiatives.
  • Collaborate with internal stakeholders to build partnerships, leverage resources, and influence decision‑making processes.

Qualifications and Skills

• Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is a plus.
• Proven experience in building and leading high-performance teams in an administrative or operational function.
• Strong knowledge and experience in developing and implementing standard operating procedures and process improvement methodologies.
• Demonstrated ability to manage budgets and financial resources effectively.
• Excellent strategic thinking and execution skills, with a track record of successfully driving organizational change and transformation.
• Exceptional communication skills, both written and verbal, with the ability to deliver compelling executive presentations.
• Strong influencing and partnership abilities, with the capacity to collaborate effectively across various levels of the organization.
• Ability to work in a fast-paced environment, prioritize competing demands, and deliver results within tight deadlines.
• Proficiency in relevant software and technology tools.