Check Cashing Analyst (Santiago)

Responsibilities

• Receive incoming calls and provide excellent customer service
• Handle an average of 40 calls daily
• Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
• Conduct full check verification when issuer/payee is a new customer
• Contact issuer to verify the check information before processing the transaction
• Identify problems or issues and propose solutions to management
• Meet quality assurance requirements and other key performance metrics

Qualifications

• Excellent written and verbal communication skills in English and Spanish
• One year of experience in customer service in a call center environment
• Excellent phone etiquette and experience dealing with difficult customers
• Positive attitude and analytical mindset
• Typing speed of at least 40 WPM
• Check cashing or banking experience preferred
• Versatile to work extended hours or weekends

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