Order Desk Specialist

Order Desk Specialist | Sales Operations

Ciudad de México | Presencial / Corporativo

Hanwha Vision México

About the Role

At Hanwha Vision , a global leader in intelligent video surveillance and security solutions, we are looking for an Order Desk Specialist to join our Sales Operations team in Mexico City.

This position plays a critical role ensuring accurate order processing, commercial compliance, and seamless coordination between Sales, Finance, Supply Chain, and Logistics teams across LATAM.

You will become a key operational partner enabling business execution and delivering a reliable experience for customers and distributors.

Key Responsibilities

Order Management

• Receive, review, and process customer and distributor sales orders in ERP systems (SAP preferred).
• Validate pricing, discounts, commercial conditions, payment terms, and required approvals.
• Ensure compliance with internal commercial, fiscal, and operational policies before order release.

Cross-Functional Coordination

• Act as liaison between Sales, Finance, Logistics, and Supply Chain teams.
• Confirm inventory availability, delivery timelines, and shipment status.
• Support credit validation, invoicing processes, and order release workflows.

Follow-up & Customer Support

• Track orders from entry through final delivery.
• Resolve order discrepancies, delays, or billing issues proactively.
• Maintain clear communication with internal stakeholders and external partners.

Reporting & Continuous Improvement

• Maintain accurate ERP data and operational tracking files.
• Generate backlog, order status, and operational KPI reports.
• Identify process improvement opportunities within order management workflows.

Qualifications

Education

Bachelor’s degree in:

• Business Administration
• International Trade
• Industrial Engineering
• Logistics or related field (preferred)

Junior profiles with internships or professional practices are welcome.

Experience

• Junior: 0–1 year in administrative, logistics, customer service, or sales support roles.
• Intermediate/Senior: 2–4 years in Order Desk, Sales Operations, Customer Service, or Supply Chain.

Technical Skills

• ERP experience ( SAP highly preferred )
• Order processing & invoicing workflows
• Intermediate Excel (pivot tables, data tracking)
• Basic supply chain and distribution knowledge

Language

• Intermediate English (reading & basic communication with regional/global teams)

What We Are Looking For

• Strong attention to detail and accuracy
• High organizational skills and multitasking ability
• Service-oriented mindset
• Ability to work under deadlines
• Process compliance and ownership mentality
• Comfortable working in multicultural corporate environments

Success Metrics (KPIs)

• Order accuracy rate
• Order processing turnaround time
• Incident/error reduction
• SLA compliance
• Internal & external customer satisfaction

Why Join Hanwha Vision?

• Global technology company with strong growth in LATAM
• Exposure to regional and international operations
• Collaborative multicultural environment
• Professional development and learning opportunities