Director, Grp Sales And Events (Tepic)

Overview

The Groups and Events Director is responsible for proactive and reactive sales efforts for One&Only Mandarina, responding to inquiries within the set time frame with the intention of confirming profitable catering business and achieving annual sales group goals.

Responsibilities

• Plan and/or attend meetings with hotel staff and clients, including catering sales, revenue, sales meetings, site inspections and site planning visits.
• Ensure the proper use of function space to maximize revenue potential for the resort.
• Keep the Director of Sales and Marketing fully informed of all problems or unusual matters so corrective action can be taken.
• Comply with One&Only standards for sales and marketing while working harmoniously and professionally with co‑workers and the planning committee.
• Work an adaptable schedule to accomplish all major responsibilities.
• Negotiate and work under pressure.
• Solicit and secure new business in assigned market segments to drive group revenue to the hotel.
• Develop the existing customer base (reactive) and acquire new business accounts (proactive) to expand the account base against weekly goals.
• Assist with the development, implementation, and management of group promotions in conjunction with the overall sales and marketing plan.
• Develop expertise in assigned markets, becoming a leader for Mandarina and the designated territory.
• Work with the Regional Sales Team to develop and maintain knowledge of market trends, competition, and customers.
• Support and participate in sales presentations, property tours, customer meetings, and business review meetings with the team.
• Support and participate in trade shows, conventions, and promotional events within the area hotels, industry, and customer organizations.
• Understand the competitive landscape to maintain a leadership position, adjusting sales plans and strategies as necessary and updating the weekly report.
• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.
• Work in conjunction with the Finance Department to secure Master Accounts before presenting to clients.
• Collaborate with Food and Beverage, Spa, Front Desk, Reservations, and other departments to secure groups and events that exceed expectations and secure loyal customers for the brand.
• Administer and update GRC.

Qualifications

• Excellent reading, writing, and oral proficiency in English.
• College education preferred.
• Previous experience in group sales management is mandatory.
• Strong selling and interpersonal skills.
• Supervision and overall responsibility of the groups function, including maintaining and monitoring the accuracy and effectiveness of all written communication from group sales managers and coordinators.
• Adaptation to group systems and catering management tools.
• Ability to achieve yearly personal sales booking goals.
• Ability to interpret group ceilings, Delphi or Opera sales and catering alongside hotel policies, procedures, and standards.
• Excellent personal presentation and interpersonal skills.

Benefits

We are investing in the growth of our company and are committed to investing in you. Join a team that is open‑hearted, intuitive, generous, and spontaneous in spirit.