Bilingual Contact Center Specialist (Zapopan)

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, general workforce is dedicated to capturing audience engagement with content – wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

About the Role

Bilingual Contact Center Specialist at Nielsen supporting our Mexico operation. In this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

This role will require a combination of in office and remote work. The majority of the time, you will be required to work in the office.

Benefits

Benefits exceeding those mandated by law, which include:

• 9% in grocery vouchers
• Financial support for internet connectivity expenses for teleworking
• 13% savings fund
• Major Medical Expenses coverage (spouse and children under 25 years)
• Life insurance
• 50% vacation bonus
• 30-day Christmas bonus (Aguinaldo)
• Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.

Job Responsibilities & Home Office Requirements

• Conduct phone surveys and collect data
• Provide exceptional customer service
• Maintain confidentiality of information
• Meet performance and quality standards
• Troubleshoot basic technical issues
• Maintain a home office with high‑speed internet (80mbps download, 10mbps upload)
• Work flexible hours, including evenings and weekends

Qualifications

• Fluency in English and Spanish (written and spoken)
• Experience in customer service, call centers, or similar fast‑paced environments
• Strong communication and multitasking skills
• Comfort with technology
• Self‑motivated and able to work independently