Manager, IT Service Delivery (LATAM)

## Manager, IT Service Delivery (LATAM)Applylocations: Tijuanatime type: Full timeposted on: Posted Todayjob requisition id: R36015By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.**Customer**We focus on our customers’ success**Innovation**We create better solutions**Collaboration**We create success together**Inclusion**We always interact with others respectfully**Candor**We are open and honest with one another**Integrity**We do the right things and do things right**Key Responsibilities:*** **Business Partnership & Collaboration** + Serve as a primary IT contact for site leadership, aligning support with operational needs. + Coordinate cross-functionally to manage IT assets and ensure consistent service delivery.* **Customer Experience & Service Excellence** + Foster a customer-first mindset within the team. + Oversee timely resolution of support issues; gather user feedback to improve service quality.* **Site Support & Integration** + Support new site launches, expansions, and acquisitions guided by Senior Leadership. + Help ensure smooth onboarding and integration using standard tools and processes.* **Process Standardization & Continuous Improvement** + Implement and maintain standardized IT support procedures and documentation. + Identify opportunities for automation and efficiency gains in daily operations.* **Performance Monitoring** + Assist in defining and tracking key KPIs and SLAs to ensure service levels are met. + Use data to identify trends, resolve recurring issues, and improve team performance.* **Team Leadership & Development** + Supervise and support a team of IT support associates, managing schedules and workloads. + Provide coaching, training, and performance feedback to build team capability.**Additional Responsibilities:*** Participate in incident, problem, and change management processes.* Support hardware/software procurement, tracking, and lifecycle management.* Oversee and coordinate with vendors and managed service providers.* Ensure compliance with IT security and regulatory standards.* Perform other duties as needed.* Some travel is required.**Education & Experience:*** Bachelor’s degree in IT or related field.* 5–7 years in IT support or service delivery; leadership experience (formal or informal) is a plus.* Experience in IT, PMO, project coordination, and working knowledge of project management methodologies.* Strong knowledge of ITIL, service management & enterprise IT systems including Microsoft products.* Experience in manufacturing or regulated environments is a plus.* Ability to manage competing priorities in a fast-paced environment.* Excellent communication and interpersonal skills to engage across all levels. #J-18808-Ljbffr