Shift Manager Jr, Amazon Logistics

Overview

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

We are seeking a Shift Manager Jr, based in Guadalajara, MX, to join the Amazon Logistics team. You will be responsible for the day-to-day management of the delivery station, overseeing the under-the-roof (UTR) operation that focuses on the end-to-end process inside the building. You will lead a team of Process Assistants and Associates in daily activities, including operational execution, performance reviews, training sessions, and communication with stakeholders and senior leadership.

Key job responsibilities are listed below, along with a day-in-the-life summary to illustrate typical activities.

Responsibilities

• Promoting a culture of safety
• Ensuring that people are properly trained and their needs are addressed so they can focus on their jobs
• Supporting and assigning job duties to process assistants and associates
• Adapting to sudden changes and growth according to operational necessities, due to the nature of Amazon's business
• Tracking and monitoring sorting operations and driver dispatch
• Helping with in-station operations: receiving, scanning, lifting, and moving shipments up to 25 kg

Day in the life

1. Conducts Gemba walks and audit plans
2. Manage shift start-ups
3. Execute safety audits, walks, and meetings
4. Verify daily operations plan, volume, attendance, and route planning
5. Engage with associates, completes performance audits, and conduct quality inspections
6. Complete reports (Daily Ops Plan, Daily Call Outs, End of Shift Report) and address any discrepancies in reporting tools
7. Holds end-of-shift meetings with leadership team to review performance opportunities and establish action plans
8. Perform shift handoff to incoming Shift Manager (in person or email) and preview next-day plans

Basic Qualifications

• High school diploma
• 1+ years of experience directly managing others
• Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 40 hours/week, and overtime as required
• Experience working with computers and Microsoft Office products (including Outlook, Word, and Excel)
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Preferred Qualifications

• Speak, write, and read fluently in English
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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