Senior Sleep Category Lead, Americas (Xico) (Valle de Chalco Solidaridad)

About the Role

The Senior Category Manager – Americas is the commercial and operational owner of Emma's product category (one or several categories – Mattresses, Accessories, Beds, Linens) across Americas markets. You sit at the intersection of global strategy and in-market reality – responsible for ensuring the portfolio performs, launches land successfully, and consumer and commercial insights flow back into global decision-making. This is a dual-facing role: you translate global category strategy into Americas execution, while simultaneously representing North & South American market needs – consumer preferences, competitive dynamics, channel realities – back to global teams. You can develop local or regional product when needed to answer a specific country or region's consumer needs. In a context where Category Management at Emma is evolving toward stronger commercial ownership, faster feedback loops, and sharper portfolio performance, this role is critical to delivering on‑the-ground results while building a stronger link between strategy and execution.

What you'll do

• Regional Portfolio Management & Activation – Own the Americas product portfolio for the category: range structure, SKU priorities, and channel fit; adapt/develop global portfolio architecture to Americas market realities (country priorities, regulatory context, channel mix); manage SKU lifecycle across Americas – from introduction to rationalisation – in coordination with integral; ensure portfolio coherence across channels: online DTC, Marketplace, Wholesale, and Retail; drive assortment decisions in collaboration with Commercial teams and Country Managers; maintain up-to-date country-level range plans and collaborate on activation calendars.
• Go-to-Market & Launch Execution – Lead Americas launch planning and readiness: operational timelines, commercial activation, and product truth localisation; ensure sales, marketing, customer service, and retail teams are equipped with product knowledge and messaging before every launch; coordinate local market adaptations – regulation, claims, pricing thresholds, etc. – within global guardrails; own post-launch performance reviews: sell-through, return rate, NPS, and commercial learnings; proactively flag launchrisks and escale blockers to global and commercial stakeholders.
• Commercial Performance Monitoring & Improvement – Track category performance weekly and monthly across key Americas markets: revenue and volume mix evolution by SKU and channel; gross margin and margin-per-SKU trends; return rates and NPS by product and market; channel performance (DTC vs retail vs marketplace vs wholesale); identify underperformers, portfolio gaps, and pricing misalignments – and drive corrective actions; build business cases to support portfolio investment, de‑listing, or repositioning decisions; partner with Finance and BI on KPI frameworks, dashboards, and category contribution analysis.
• Market, Consumer & Competitive Intelligence – Monitor Americas market trends: category growth, channel shifts, consumer behaviour changes; maintain a structured view of the competitive landscape in key Americas markets (pricing, product moves, positioning); gather and synthesise qualitative and quantitative insights from customer service feedback and returns analysis, consumer reviews and online listening, country manager and sales team field intelligence; produce regular Americas market intelligence reports and feed insights into global category planning cycles.
• Sales, Trade & Channel Enablement – Build and maintain strong relationships with Country Managers and Americas commercial leads; act as the product expert and internal ambassador for the category across Americas commercial teams; deliver product training, category selling stories, and trade argumentation for retail partners; adapt product messaging and benefit communication for different Americas channels and retail contexts.
• Global‑Americas Interface & Feedback Loop – Participate in quarterly global‑regional alignment sessions with Global Category Managers; provide structured Americas market intelligence to inform global roadmap and portfolio decisions; validate general portfolio decisions against Americas commercial and consumer realities; flag regional constraints (regulatory, cultural, channel) that affect global plans.

Who we're looking for

• Bachelor's or Master's degree in Marketing, Business, E-commerce, or a related field.
• Minimum 5 years of relevant experience in E-commerce, category management, online merchandising, digital retail, or D2C businesses.
• Proven ability to drive online revenue growth, optimise product categories, and use data for decision-making.
• Strong analytical, strategic, and customer-centric mindset, with solid problem‑solving skills.
• Experience working cross‑functionally in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Fluency in English; Portuguese is a plus.

What we offer

• Pet‑friendly environment, where you can bring your furry desk buddy.
• Discounts on Emma's top-notch products.
• Health insurance including dentist coverage.
• 24 days of holiday per year plus 1 day per year at Emma (max. 29 days).
• The opportunity to collaborate with multinational teams.
• Exciting events that are not just team‑building exercises but opportunities to create epic memories.
• All the tools you need to grow and ownership from the beginning.

We proudly celebrate diversity. We are an equal‑opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.