Power Apps support specialist (Especialista de soporte de Power Apps)

Power Apps support specialist (Especialista de soporte de Power Apps). Location: Mexico (Mexico City, Guadalajara, Monterrey) – Hybrid as per Infosys Mexico policy (CST/EST time zone coverage).

Role Overview

A Power Apps support specialist , you will be supporting and maintaining custom applications, chatbots, and Power Automate Desktop applications that automate our client’s business processes and data insights. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Key Responsibilities

• Serve as the onsite lead for the support team working on the support tickets and enhancements for the applications.
• Be the subject matter expert and thought leader in Power Apps, chatbots and Power Automate Desktop, driving innovation and best practices.
• Provide innovative ideas to stabilize the customer system.
• Provide training and mentorship to team members and stakeholders, fostering a culture of continuous learning and improvement.
• Hands‑on solving support tickets and change requests.

Basic Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3‑8 years of experience in Microsoft Power Platform technologies with strong customer‑facing communication skills.
• 3‑5 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer‑facing or customer technical support role is highly preferred.
• Customer Engagement experience with Power Platform.
• Familiarity with development: tools, language, process, methods, troubleshooting.
• Memory dump tooling and analysis.
• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise‑level product.
• Bilingual (Spanish & English) – strong verbal and written communication.

Mandatory Skills

• Deep understanding of Power Platform tools, including Power Apps, Power Automate (Flow), CDS, Canvas Apps, Data Flow, PVA, Data Integrator, etc.
• Experience in developing and supporting applications on the Power Platform.
• Experience designing and developing integrations between the Power Platform and other systems, including third‑party applications and databases.
• Leadership - handle technically challenging and politically hot customer situations.
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

Preferred Skills

• Microsoft Power Platform certifications (e.g., PL‑100, PL‑200, PL‑300, PL‑400).
• Experience with SharePoint, Azure, and other Microsoft technologies.

Soft Skills Requirements

• Leadership - handle technically challenging and politically hot customer situations.
• Excellent spoken and written English communication skills.
• Superior problem‑solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.
• Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
• Outstanding partnering capabilities.
• Ability to drive product/service improvements in core technical focus area.
• Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
• Passion for technology and customer support.
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.

Other Requirements

• Integrate Power Apps with other Microsoft 365 services and third‑party applications.
• Ensure data accuracy and integrity within Power Apps and Microsoft Dataverse.
• Availability to work in shifts (approx. 9am‑5pm and 3pm to midnight), weekend support at times .
• Self‑motivated, proactive, and a strong team player.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.