Senior Reliability Engineer (Valle de Chalco Solidaridad)

We’re building a new Partner Reliability Engineering (PRE) team focused on proactively ensuring the health and quality of our living‑room device ecosystem and integrated partner payment systems. The mission is to detect and resolve issues before they impact our customers, using data, automation, and close collaboration with internal teams and general partners.

Responsibilities

• Lead incident response, on‑call support, and mitigation for device and payment‑related issues in production environments.
• Develop and evolve monitoring, alerting, and triage tooling to improve time to detection and resolution.
• Analyze data to identify anomalies, baseline performance, and uncover patterns that drive quality improvements.
• Build automations, internal tools, and lightweight data pipelines to support operational workflows and observability.
• Collaborate with engineering, product, and analytics teams to drive systemic fixes and post‑mortem learnings.
• Work directly with external partners (e.g., Smart TV and device manufacturers, ISPs, payment providers) to investigate and resolve ecosystem issues.
• Communicate effectively with both technical and non‑technical stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, and/or 8+ years of practical experience.
• Experience in SRE, Support, or Incident Response roles.
• Skilled in triaging production issues and defining scalable operational processes.
• Hands‑on experience working with consumer devices (e.g., Smart TVs, set‑top boxes, streaming sticks, game consoles).
• Familiar with production alerting and monitoring tools (e.g., Datadog).
• Strong SQL skills and data exploration instincts.
• Experience with dashboards and analytics pl