E-Com Platform Coordinator

KION NA SCS Spare Part Webshop - Be the IT Owner of the KION NA SCS Spare Part Webshop as part of the Ecommerce Platform Team following KION SAP Commerce Cloud Platform directives. Work close with the KION NA SCS Spare Part Webshop Business Product Owner and KION ADO Platform.

Responsibilities

• Change Management - work in close alignment with the KION SAP Commerce Cloud Service Owner and Architect, manage the Dematic NA Spare Part Roadmap following the Business PO and BT Global Process Owner requirements, coordinate with stakeholders to clarify scope and budget, work with IT Demand Management & Business Partnering and ensure that their processes are followed, drive the implementation of the Dematic NA Backlog items and ensure the solution fits into the KION IT Target Architecture, Processes and KION SAP Commerce Cloud solution design.
• Incident Handling - react to incoming incidents for the complete Platform during your business hours, handle tickets following agreed KION SAP CC Processes and KION IT Service definitions, and ensure hotfixing support by Development Resources located in the US and Mexico.
• DevOps DEV - take over development activities if resources are unavailable, develop following overall Platform guidelines, support CRs and non‑critical changes by the European Team OPS.
• Operation - ensure operation follows the KION IT Service Operating Model, be responsible for operating the KION SAP Commerce Cloud platform during your business hours in the Americas timezone, and collaborate closely with the European DevOps team.
• ADO Platform Support - support PRIO1 ADO activities in the American time zone, act as coordinator for ADO platform activities working with teams in MX, US, APAC, and Europe.

Skills & Qualifications

• More than 5 years of B2B e‑commerce domain experience specifically with SAP Commerce Cloud.
• Implementation of B2B projects in SAP Commerce Cloud.
• Experience in data exchange and integration using SAP CI.
• Experience in commerce features such as search, product details, and personalization.
• Focus on SAP Commerce Cloud Backend development.
• Frontend development experience with Angular (SAP Spartacus) is a plus.
• Agile mindset with Scrum preferred.
• Working in international teams (US, MX, Europe).
• Technical stack: SAP Commerce Cloud Platform; Microsoft Azure (plus); Java, Ant, Spring, REST; Jira, Confluence, GitHub, SonarQube, JUnit (plus); Angular, Typescript, Bootstrap, HTML/CSS (welcome).