Sales Operations Associate - Guadalajara, Mx (Zapopan)

Job Summary:

Are you a problem solver with a passion for customer service? Join our team and find purpose in the day-to-day practices of getting our customer’s freight from point A to B.

What does a typical day look like?

• Serve inbound customer requests
• Communicate with carriers on behalf of our customers
• Document collection
• Quote requests for customers and sales reps
• Pro-actively follow up with concerned customers
• Identify the best transit solution based on the specific shipment requirements
• Relate to and build rapport with customers
• Data entry on pricing bids
• Handle sales functions in place of unavailable sales reps
• Build and edit shipments within our Transportation Management System

What are we seeking?

• A Bachelors Degree in Supply Chain/Logistics/International Business or related is preferred but not required.
• Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
• Fluent in English
• Resumes must be in English
• Experience working in a CRM and TMS system a perk
• Excellent written and verbal communication
• Ability to calculate percentages, formulas and use spatial reasoning
• Proficient in Excel

What’s in it for you?

• Health and Life Insurance options available
• Savings Fund
• Food Vouchers
• An award-winning culture with unique perks, including Monthly Lunch & Learns, “Thank You” Lunch Provided each Friday, DEI Program