Customer Project Manager - Supply (Santiago de Querétaro)

Grow with us : Our Exciting Opportunity!

We are looking for a Customer Project Manager to coordinate and project manage all Deployment operations for our Hyperscaler’s customer contracts within the assigned Market Area. You will be accountable to deliver IT equipment and services to our hyperscale cloud customer locations across more than 80 countries (managing more than 200 customer purchase orders). This role involves coordinating the movement of goods from our distribution centers to customer sites, optimizing transportation routes, tracking shipments to ensure on‑time delivery while achieving the best balance between customer service and cost‑effectiveness. You will also oversee the importing and exporting process of products.

If you enjoy a fast‑paced customer environment with global customer contract delivery, we want you on our team!

What you will do

• Project Execution (Logistic/Supply chain services): Ensure that you provide high‑quality, efficient, and effective delivery of IT equipment for customers’ compute and Network/transport HW equipment (HPE, Cisco, Juniper, Arista, Ciena, etc).
• Performance Assurance: secure that contract SLA for service delivery is achieved. Further enhance our performance measurement systems to evaluate and improve the efficiency and effectiveness of our delivery processes.
• Quality: further develop and improve our quality assurance processes to ensure the delivery of high‑quality services. Conduct regular reviews and audits to identify areas for improvement.
• Stakeholder management: ensure good relationship and communication with the country local teams and maintain an updated contact matrix, clarify R&R; between the MA CPM & the local teams, improve the control and quality of the contract (ensuring the success of a project, program, or activity).
• Risk & Safety Management: identify and mitigate risks associated with service delivery. Develop and implement contingency plans to address potential issues.

The skills you bring

• A bachelor’s degree or higher education.
• Solid experience in a combination of supply chain & logistic management, sourcing, large‑scale program delivery and trade compliance.
• Extensive project management experience with both internal and external service delivery programs and success working with demanding customers.
• Knowledge of and experience delivering using Ericsson’s supply chain and sourcing processes.
• Strong track record of engaging and building trust with internal and external stakeholders.
• Fluent English.

These skills are important for this role

• Knowledge of and experience delivering using Ericsson’s supply chain and sourcing processes.
• Experience in utilizing an integral delivery model working with offshore and nearshore delivery units, and the willingness to work across multiple time zones to meet delivery deadlines.
• Proficiency using the MS Office suite to analyze data and draw compelling conclusions to drive the business forward.
• Ability to face difficult situations head‑on using facts and courage to make hard decisions speedily and then initiate action.
• Well organized and ability to manage multiple concurrent activities with ease.
• Strong communication skills.