Sales Representative (Santiago de Querétaro)

Description

• Create and nurture strong relationships with the portfolio of agents to ensure a long‑lasting business collaboration with Ria.
• Act as a problem‑solver when an agent faces issues with their day‑to‑day Ria business.
• Self‑organize a structured weekly plan to meet set targets.
• Know how to resolve anything from system queries.
• Provide or update branding solutions for existing agents in accordance with Marketing Department’s guidelines.
• Support new and existing agents and assist them with troubleshooting equipment.
• Increase sales and market share of existing products (money transfers, money orders, mobile top‑ups, bill payment, and check cashing).
• Analyze company reports and market data to address, reinforce, and correct performance trends to capitalize on market opportunities for new and existing Agents.
• Provide and execute fact‑based recommendations on product pricing (customer fee and foreign exchange rates) and Agent commissions.
• Support various departments at headquarters to ensure that Agents comply with company policies, compliance guidelines and procedures.
• Support sales and finance teams by providing analytical reporting and sales forecast.
• Develop strategies and execute action plans that will help the company increase transactions and maximize revenue.
• Initiate a high volume of outbound calls to develop and maintain relationships with our agents.

Requirements

• Trilingual speaker in English, French, and Spanish (Creole is a plus).
• One or more years of proven experience in inside sales, telemarketing, or a related field.
• Excellent communication and relationship building skills.
• Ability to work individually and with minimal supervision.
• Assertiveness and target‑driven approach.
• Stress resilience.
• Client orientation.
• Analytical thinking.
• Advanced MS Excel skills.
• Detail oriented, team player, ability to multi‑task.

Education

• High School diploma or higher education preferred.

Job Competencies

• Client Orientation
• Initiative, Innovation & Risk management/taking
• Communication & Influence
• Stress Resilience
• Analytical Thinking

Benefits

Competitive monthly salary $19,500 gross; 5% food vouchers; 30 days bonus; 15 days initial vacation; life insurance; free access to our gym; dynamic and collaborative work environment; cutting‑edge tools and technology to make work easier; free English and French classes; work‑life balance.

Ria values diversity and is proud to be an equal‑opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.