Network Specialist (Guadalajara)

Responsibilities

• Manage Routing & Switching, Wireless (Cisco & Aruba) technologies, ensuring configurations comply with network standards.
• Oversee enterprise-level LAN, WAN, and SD‑WAN infrastructure, including NEXUS and SD‑WAN solutions.
• Review log files, troubleshoot, and document network components and mission‑critical services.
• Own escalated support tickets and service requests, resolving them via ServiceNow and documenting the process.
• Implement ITIL & Change Management processes for all network operations.
• Collaborate with customers, end users, partners, and associates to deliver strong customer service.
• Participate in the setup, deployment, maintenance, and documentation of network infrastructure.
• Perform network system analysis, reporting, and pre‑production testing / proof of concept activities.
• Manage shifts, support queue, and on‑call rotations in a 24/7 environment.

Qualifications

• 8+ years of experience managing LAN, WAN, and Wireless infrastructures.
• Extensive knowledge of Cisco, Aruba networking products, and SD‑WAN solutions.
• Expertise in Layer 2 (IEEE 802.11, Ethernet, IEEE 802.1x, STP, MSTP, RSTP, Dynamic VLAN, HSRP/VRRP) and Layer 3 protocols (EIGRP, OSPF, BGP).
• Strong understanding of WAN/LAN internetworking, protocol interoperability, and network architecture development.
• Demonstrated ability to work unsupervised, meet SLA targets, and adhere to defined policies, processes, and procedures.
• Effective verbal and written communication skills.
• Capability to travel as required.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For Pay Transparency information and EEO rights, please refer to the company's compliance statements.