Area Manager Jr, Area Manager Jr, Fulfillment Center (Tijuana)

Job Overview

We are seeking an Operations Manager to join our Fulfillment Center's. Our Fulfillment Centers lie at the core of Amazon’s rapidly expanding operations network: they are where we handle our highly dynamic inventory. In every Fulfillment Center, our teams receive deliveries, pick products, package them, and ship them out. Each team contributes to our success, and you can be a key player in driving us forward. These Fulfillment Centers are fast‑paced, high‑impact, and highly rewarding environments, where adherence to policies and procedures is critical. We are looking for an inspiring and capable leader to ensure we continue delivering on our customer promise while enabling our teams to excel with a customer‑obsessed mindset.

Key Responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the Fulfillment Center.
• Champion safety initiatives and ensure full compliance to maintain a safe and secure work environment for all associates.
• Coordinate inventory control maintenance and random counts aligned with network strategies, ensuring SOX compliance and consistency.
• Measure quality, inventory integrity, and accuracy, delivering actionable feedback to the operations management team.
• Conduct shift planning and forecasting while effectively assigning and directing work.
• Identify root causes of inventory deviations using cause‑and‑effect methodologies and implement corrective actions.
• Drive and support network‑wide Fulfillment & Operations‑focused quality initiatives.
• Review and analyze customer complaints and process defect data, developing comprehensive action plans to minimize future occurrences.
• Promote process improvements while developing your team’s capabilities to keep pace with our rapid growth, fostering a culture of excellence and engagement.
• Appraise team performance, providing tailored development, recognition, and coaching to unlock their full potential.

About the Team

Inclusive team culture: At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance: We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• 1+ years of employee and performance management experience
• Work adaptable schedules/shifts/areas, including weekends, nights, and/or holidays
• Speak, write, and read fluently in Spanish
• Bachelor’s degree
• English language proficiency (Intermediate level, B1 or higher)
• +1 YOE in the management of large teams (50+ members)

Preferred Qualifications

• Experience with the Microsoft Office Suite including Word, Outlook, and Excel
• 1+ years of performance metrics, process improvement or lean techniques experience