Technical Support SE

Technical Support SE page is loaded## Technical Support SElocations: Monterreyposted on: Posted 2 Days Agojob requisition id: REQ-10008735# **Requirements:*** Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.* Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics.* Ability to handle high volume of phone calls and emails.* Ability to prioritize and problem solving.* Strong work ethics and team player.* Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage).* Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.* English language written and spoken skills (minimum C1 level) & Spanish as native language.* Willingness to travel Nationally and Internationally when it is required.# # **Tasks and Responsibilities:*** Provide technical support and assistance by phone and email to our directly supported installers and customer in the United States and Canada.* Contact people for technical questions from colleagues in both local and international departments.* Liaise with Fronius USA LLC as well as the service, sales and repair center departments.* Accurately document all support case including customer and internal communication.* Excels in time management and organizational skills.* Evaluate customer needs for upgrades or upselling of current or new installations.* Represent Fronius USA LLC in a professional and respectful manner while also, promoting the Fronius Way philosophy.* Follow escalation guidelines.* All other duties as assigned by Management. #J-18808-Ljbffr