Application Analyst

Now Hiring: Application Analyst (Jr., I & II) – EHR / Epic

Onsite – Querétaro, Mexico | Healthcare IT

We are seeking Application Analysts at three levels (Jr., Level I, and Level II) to join our growing team in Querétaro. This is an exciting opportunity for professionals with experience in EHR/EMR systems (Epic or similar) to support and optimize healthcare applications that drive patient care and operational excellence.

Whether you are starting your career or bringing years of experience, this role offers a clear growth path in Healthcare IT .

Compensation & Benefits

• Jr. (Entry Level | 1–2 YOE): $18K – $22K MXN gross/month + legal + additional benefits
• Level I (Intermediate | 2–4 YOE): $25K – $30K MXN gross/month + legal + additional benefits
• Level II (Senior | 5+ YOE): $38K – $42K MXN gross/month + legal + additional benefits

Direct Hire by the company's legal entity in Mexico.

About the Role

As an Application Analyst, you will provide frontline to advanced support for clinical and business applications, collaborate with cross-functional teams, and contribute to system improvements in a healthcare environment.

You will work with key Epic modules such as:

HBC (Hospital Billing), Cadence, Security, Ancillary Systems, and Imaging

Core Responsibilities (All Levels)

• Provide application support, resolve incidents, and fulfill service requests within SLAs
• Deliver excellent customer service and communicate effectively with stakeholders
• Maintain and update application and process documentation
• Collaborate with vendors and internal teams to resolve issues and improve performance
• Support system upgrades, enhancements, and maintenance activities
• Develop understanding of clinical and business workflows
• Ensure compliance with internal processes and healthcare standards
• Contribute to continuous improvement initiatives

Application Analyst Jr. (Entry Level | 1–2 YOE)

✅ Requirements

• 1–2 years of experience in IT, Healthcare IT, or Application Support
• Exposure to EHR/EMR systems (Epic preferred or similar platforms)
• Basic understanding of healthcare workflows (clinical or administrative)
• Strong analytical mindset and willingness to learn
• Strong communication and teamwork skills

Key Focus

• Learning EHR systems and Epic modules (HBC, Cadence, Security, Ancillary, Imaging)
• Gaining certifications and following structured training paths
• Supporting basic incidents and requests under guidance

Application Analyst I (Intermediate | 2–4 YOE)

✅ Requirements

• 2–4 years of experience in Healthcare IT or Application Support roles
• Hands-on experience with Epic (preferred) or other EHR/EMR systems
• Experience supporting one or more modules (HB &C, Cadence, Security, etc.)
• Solid troubleshooting and problem-solving skills
• Ability to work independently on standard issues
• Experience collaborating with vendors or cross-functional teams

Key Focus

• Managing incidents and requests independently
• Supporting module configuration and enhancements
• Participating in upgrades and small projects
• Improving workflows and documentation

Application Analyst II (Senior | 5+ YOE)

✅ Requirements

• 5+ years of experience in Healthcare IT or Application Support
• Strong hands-on experience with Epic (preferred) or similar EHR/EMR systems
• Proven experience supporting multiple modules (HBC, Cadence, Security, etc.)
• Experience with ITIL processes (Incident, Request, Change Management)
• Strong analytical, problem-solving, and communication skills
• Ability to work independently and lead initiatives
• Bachelor’s degree in IT, Computer Science, Healthcare Informatics, or related field (or equivalent experience)

Advanced Responsibilities

• Own and manage complex incidents and requests end-to-end
• Lead upgrades, enhancements, and system lifecycle activities
• Build and maintain vendor relationships for escalations and support
• Lead small projects or workstreams, coordinating timelines and stakeholders
• Develop and maintain architecture and integration documentation
• Support full application lifecycle (implementation → optimization → decommissioning)
• Mentor junior and mid-level analysts

Key Focus

• Leading initiatives and driving system optimization
• Mentoring team members
• Ensuring operational excellence and scalability

⭐ Additional Details

• Onsite role in Querétaro (mandatory)
• ⏰ Participation in on-call rotation (24/7 support) may be required