Shift Manager Jr (Guadalajara)

Delivery Station Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.

Location: AmazonMexico, Guadalajara, JAL, MEX.

Impact of Position

• Operational KPIs and cost goals in the strategic plan.
• The overriding goal is to maximize customer satisfaction and through this long term shareholder value.

Qualifications

• Completed high school diploma.
• Completed bachelor degree.
• Basic English (A2) / English Advanced.
• Availability to work a versatile schedule/shift/work area, including weekends, nights, and/or holidays.
• +2 years previous experience, 3+ years experience overall.
• 1+ year as people manager.
• Lean manufacturing tools.

Responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope.
• Ensure the team execution to accomplish the business goals.
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.
• Process mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organizational change.
• Dive deep analysis of KPIs.
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers’ performance, discipline and customer experience service.
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.