1st Party Collection Representatives (Monterrey)

Company Overview

Segoso Mexico – Where Tomorrow is Today. Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position

Call Center Representative

Job Summary: Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48‑hour workweek.

Key Responsibilities

• Handle a high volume of incoming and outgoing calls professionally.
• Resolve customer inquiries and issues promptly while maintaining excellent service standards.
• Cure accounts and ensure compliance with company protocols.
• Meet and exceed individual and team performance metrics.
• Collaborate effectively with team members to achieve business goals.
• Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer

• Paid training to set you up for success.
• Competitive hourly pay with a monthly bonus structure.
• Paid Time Off and benefits above the law.
• Choose between pantry vouchers or major medical insurance.
• Vacation days activated after six months of tenure, adjusted based on your length of service.
• Checks and drug screening required to ensure workplace safety.

Requirements

Essential Skills and Qualifications:

• Strong call center skills with a focus on delivering an excellent customer experience.
• Proven negotiation skills to handle sensitive or challenging situations effectively.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Leadership abilities and a proactive approach to problem-solving.
• Teamwork-oriented mindset with a commitment to supporting colleagues.
• Experience handling a high volume of phone calls and managing account resolutions.

Preferred Experience:

• Previous experience in collections, sales, or retention roles.
• Familiarity with curing accounts or similar business practices.