Applications Support Sr Analys (Xico) (Valle de Chalco Solidaridad)

Responsibilities

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations. Develop and maintain technical support documentation. Assess risk and impact of production issues and accelerate to business and technology management in a timely manner. Ensure that storage and archiving procedures are in place and functioning correctly. Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Engage in post-implementation analysis to ensure successful system design and functionality. Ensure essential procedures are followed and help to define operating standards and processes. Act as a liaison between users/traders, interfacing with internal technology groups and vendors. Raise problems to appropriate technology and business teams while adhering to Service Level Agreements. Act as advisor or coach to new or lower level analysts. Provide evaluative judgment based on analysis of factual information in complicated and unique situations. Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams. Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information. Take active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives. Perform other duties and functions as assigned. Operate with a limited level of direct supervision. Exercise independence of judgement and autonomy. Act as SME to senior stakeholders and/or other team members.

Qualifications

5-8 years experience in an Application Support role. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. Effective written and verbal communications, including ability to explain technical issues in simple terms that non-IT staff can understand. Demonstrated analytical skills. Issue tracking and reporting using tools. Knowledge/experience of problem management tools. Good all-round technical skills. Effectively share information with other support team members and with other technology teams. Ability to plan and organize workload. Consistently demonstrates clear and concise written and verbal communication skills. Ability to communicate appropriately to relevant stakeholders.

Education

Bachelor's/University degree or equivalent experience.

Knowledge (Desirable)

• Credit Card Risk Portfolio evaluation systems. Credit Decision, Credit Origination, Credit Cards Authorization, Fraud Detection Systems, PYME and Mortgage products.
• Knowledge of Middleware Technology (TIBCO SOA Services, API/Microservices, MQ).
• Knowledge of Database Technology (ORACLE, DB2).
• Experience with monitoring and service support technologies: Service Now, Splunk, AppDynamics, Evolven, Starfleet.

Job Details

Job Family Group: Technology. Job Family: Applications Support. Time Type: Full time.

Equal Opportunity

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.